Communication and Collaboration Technologies Senior Manager (Hybrid)

Position Compensation Range:

Pay Rate Type:

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• Direct, through research, business requirements, innovation and proposals, the technology solutions procured by the corporation.
• Direct the architectural design, development and enhancement of technology infrastructure. Make strategic decisions regarding the life cycles of these systems and platforms.
• Develop service definitions and map existing systems and devices to those service levels.
• Deliver technology solutions for security, regulatory and legal compliance associated with the major functions of the domain.
• Oversee the development of functional requirements; this includes the creation of charters and other project control documents.
• Review schedules, approach, and implementation of technology requirements to manage technology lifecycles.
• Create a collaborative, performance-driven work environment by facilitating and promoting trust, transparency, and inclusion. Work with team members to set clear goals, provide feedback, perform performance assessments, and support ongoing development.
• Lead with influence and expertise. Contribute to division or department leadership team. Communicate and support organization mission, vision, values, policies, and practices.

Specialized Knowledge & Skills Requirements

• Demonstrated effective leadership skills including performance management, career development, conflict resolution, and stakeholder alignment.
• Demonstrated experience in designing, developing, and maintaining communications and collaboration technologies in a large multi-site and hybrid work environment, specifically including the Microsoft 365 suite (Exchange/Outlook, Office, Teams, Teams Voice, SharePoint, Copilot).
• Experience managing large-scale video conferencing environments based on both Teams and Zoom.
• Solid knowledge and understanding of the security, privacy, business and regulatory requirements associated with communications and collaboration technologies and solutions.

Licenses:

• Not Applicable.

Travel Requirements

• Up to 20%.

Physical Requirements

• Work that involves sitting/standing.

• Offer to selected candidate will be made contingent on the results of applicable background checks

• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions

• Sponsorship will not be considered for this position unless specified in the posting

In this hybrid role, you will be expected to work a minimum of 10 days per month from the office. Candidates should reside within approximately 35-50 miles of one of the following office locations: Madison, WI 53783; Boston, MA 02110

#LI-Hybrid

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.