SAS Director Retail Operations

SAS Director Retail Operations

The Retail Operations Director is responsible for executing overall operational strategy, overseeing the Business Unit P&L and business metrics and driving accountability of back-office teams in support of the Business Unit. They will lead performance management, strategic planning, budgeting and forecasting initiatives, in addition to problem solving and process development. They should focus on defining measurable results for the organization that enable and support outstanding program execution for our clients. Results will be attained through ensuring alignment between the operational capabilities of the organization with the business performance goals.

Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

What we offer:

Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off

Responsibilities:

• Participating in and contributing to all growth components of assigned division including merger and acquisition diligence, business development opportunities, cross team collaboration opportunities and product development
• Research, validate and optimize operations data from due diligence during mergers and acquisitions
• Create business development materials and identify opportunities across clients
• Contribute to the development of new products within the division including project management, design and product testing
• Manage annual planning cycles and annual planning meetings to align with growth objectives
• Harness the operational capabilities of the organization to drive programs and processes while maintaining budgetary discipline
• Lead contract management and establish asset management capabilities within teams
• Provide monthly support to teams through forecast and client invoicing processes
• Serve as liaison between division teams and back-office functions
• Build processes and infrastructure to enable scalable, measurable and profitable growth
• Set expectations and interface closely with stakeholders on performance against execution goals
• Lead, track and manage a monthly performance scorecard for each team
• Capture and manage data for teams related to forecasting, financial actuals, employee retention, revenue per employee, year-over-year financials, operational trends and customer satisfaction
• Adjust and optimize service quality to maximize one-to-one consumer interactions
• Collaborate with business leaders across departments to identify process gaps and best practices in operational support to improve overall performance

Qualifications:

• Education Requirements: Bachelor's degree (master's degree preferred)
• Experience Requirements: 8-10 years' experience in relevant field (Retail or Consumer Packaged Goods industry experience preferred)
• Travel requirement: No travel requirements

Job Will Remain Open Until Filled

The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Responsibilities

• Participate and contribute to all growth components of assigned division including merger and acquisition diligence, business development opportunities, cross team collaboration opportunities and product development

• Research, validate and optimize operations data from due diligence during mergers and acquisitions

• Create business development materials and identify opportunities across clients

• Contribute to the development of new products within the division including project management, design and product testing

• Manage annual planning cycles and annual planning meetings to align with growth objectives

• Harness the operational capabilities of the organization to drive programs and processes while maintaining budgetary discipline

• Lead contract management and establish asset management capabilities within teams

• Provide monthly support to teams through forecast and client invoicing processes

• Serve as liaison between division teams and back-office functions

• Build processes and infrastructure to enable scalable, measurable and profitable growth

• Set expectations and interface closely with stakeholders on performance against execution goals

• Lead, track and manage a monthly performance scorecard for each team

• Capture and manage data for teams related to forecasting, financial actuals, employee retention, revenue per employee, year-over-year financials, operational trends and customer satisfaction

• Adjust and optimize service quality to maximize one-to-one consumer interactions

• Collaborate with business leaders across departments to identify process gaps and best practices in operational support to improve overall performance

Qualifications

• Education Requirements: Bachelor's degree (Master's degree preferred)

• Experience Requirements: 8-10 years experience in relevant field (Retail or Consumer Packaged Goods industry experience preferred)

• Travel requirement: No travel requirements

Supervisor Responsibility

Direct Reports: Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports: May delegate work of others and provide guidance, direction and mentoring to indirect reports

Required Knowledge and Skills

• Expert level influencing skills with ability to manage internal and external boundaries, set expectations and build alignment at varying management levels and client interfaces

• Expert level execution skills to coordinate expectations into measurable business results

• Expert level credibility skills with ability to link relationships, processes and business methodologies with cost-saving activities

• Excellent strategic thinking and process development skills

• Excellent organizational and problem-solving skills

• Excellent communication skills, both written and verbal

• Ability to effectively handle multiple tasks and projects simultaneously in a complex environment

• Team player with strong interpersonal skills

• Ability to manage and develop a team of 10 or more employees, including direct and indirect reports

Environmental & Physical Requirements
Field Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed in a retail in-store environment, which may include working in variable temperatures such as refrigerated areas, freezer sections and deli/bakery areas. The position typically requires the ability to spend 66%+ hours each workday performing the following activities: Engage in considerable physical activity, ability to lift, push and pull up to 50 pounds, stand on feet for long periods of time, use consumer goods products, prepare, and serve food and beverages safely as appropriate for the product demonstration.

Additional Information Regarding Job Duties
Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.