Strategy and Ops Lead, Services Delivery

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

We're building a stronger, more connected Services Delivery organization at Adobe, and we're looking for a Strategy & Operations Lead to help us get there. In this role, we work together to understand complex problems, improve how our teams operate, and develop clearer ways for people to make decisions.

Rather than focusing on reporting, we focus on how the business works endtoend - from planning and forecasting to delivery efficiency and scaling global operations. We partner closely with leaders across the organization to bring clarity, structure, and thoughtful problemsolving to big questions.

This role is a great fit for someone who enjoys moving between highlevel strategy and handson analysis, and who wants to help build how a growing services organization works.

WHAT WE'LL DO TOGETHER

UNDERSTAND AND SOLVE IMPORTANT PROBLEMS

• We work with Services Delivery leaders to turn broad questions into clear problem statements and practical plans
• We look at how systems, tools, incentives, and behaviors connect across the services lifecycle, with attention on root causes-not symptoms-to build solutions that last
• We take ownership from idea to outcome, working with teams across the business

TURN INSIGHT INTO ACTION

• We build simple, clear frameworks to compare scenarios and understand tradeoffs, translating business questions into analytical requirements that teams can build from
• We partner with analytics groups and technical departments to build models and outputs that support confident decisions
• We help identify where advanced analytics and machine learning can improve forecasting and delivery

IMPROVE HOW WE WORK

• We help develop the metrics, routines, decision processes, and broader improvements that guide a growing organization as we simplify, standardize, and scale
• We work closely with Delivery, Finance, and Regional Operations to stay aligned on priorities

BUILD SCALABLE INSIGHT

• We define what dashboards and reporting should answer, ensure they meet the needs of different audiences, and balance accuracy with practicality when a directional answer is enough to move forward

WHAT YOU BRING

EXPERIENCE

• 7+ years in management consulting, strategy & operations, business operations, or similar roles
• Experience solving complex problems that span multiple teams
• Experience interacting with senior and executive leaders

ANALYTICAL SKILLS

• Strong Excel skills, including modeling and scenario analysis
• Experience using BI tools (Power BI preferred)
• Experienced in partnering with data and engineering teams

HOW YOU WORK

• You think in systems and consider second and thirdorder effects
• You communicate clearly and make complex topics easy to understand
• You're comfortable with ambiguity and can define the right work without much direction
• You're willing to question assumptions in a thoughtful, constructive way

BONUS SKILLS

• Experience in Professional Services, consulting, or subscriptionbased businesses
• Familiarity with forecasting models, scoring approaches, and model validation
• Experience collaborating with data science teams on analytics or machine learning projects

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be an Equal Employment Opportunityemployer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

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