Lead Patient Support - Kaseman Hospital

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Compensation Pay Range:

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Maximum Offer for this position is up to $:

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Summary:

Type of Opportunity:

Job Exempt:

Job is based :

Work Shift:

Responsibilities:

This person will act as mentor and trainer for front line clerical teams, first responder to investigate patient concerns and maintain customer focused communication, schedules and drives daily workflow for proficient operational support of the clinic. Is often the Epic Super User for clerical staff in the site, Participates in Quality Improvement Processes which includes EPE audits, Remain proficient and up to date on role responsibilities and lead Meetings

• Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
• Adjust to the personality of the consumer while maintaining healthcare compliance guidelines and patient safety.
• Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times.
• First line resolution to assist consumers with concerns.
• Monitor and maintain the lobby waiting areas for cleanliness and to offer comfort cart rounding to the patients and families. Keep patients informed of delays

Qualifications:

• High school or equivalent
• Two to three years of healthcare experience in ambulatory or hospital setting with significant provider interaction
• Familiarity with ICD10, CPT and Medical Terminology
• Two to three years of customer service application in any setting
• EMR/EHR experience preferred
• Must pass EPIC competency for Registration at completion of Epic Clerical Training class
• Requires general knowledge of the customer encounter process which may include scheduling, registration, contract requirements, financial guidelines, coordination of services and billing process in terms of what and how work is to be done as well as why it is done.
• Has demonstrated ability to train staff, understanding different training methods and is able to adjust training method to suit the learner
• Strong communication skill set verbal and written

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.