Medical Assistant II
 Massachusetts General Hospital | |
 United States, Massachusetts, Worcester | |
| 33 Oak Avenue (Show on map) | |
 Jan 12, 2026 | |
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Summary
The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include: reviewing provider schedules to plan patient care, greeting patients in waiting room, assisting patients through the check in and check out process, taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care. Does this position require Patient Care? Yes Essential Functions -Schedule and confirm appointments -Check in and check out patients -Review provider schedules -Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record. -Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education -Perform general office duties, such as answering phones, maintaining office and patient care supplies, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach. -Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated. -Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene. Education Physical Requirements
The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |