Sales Account Specialist 2

About Us

Matson has been the leading ocean shipping and logistics provider throughout the Pacific since 1882. We are the supply chain lifeline for Hawaii, Alaska, Guam, and islands of the South Pacific. We also offer the top two ocean shipping services in the world's largest trade lane - Asia to the U.S. West Coast. With our subsidiaries Matson Terminals and Matson Logistics, our business focus is exceeding customer expectations with quality, reliability, and integrity.

We strive to operate in an environmentally sustainable manner and promote land-based environmental programs in Hawaii, Guam, and Alaska. We help improve the communities in which we work and live through our community giving program that annually supports hundreds of local organizations.

Matson is honored to be certified as a Great Place to Work. Our team of dedicated and talented employees consistently deliver exceptional results for our customers and the communities in which we serve.

Learn more at matson.com.

About the Role

The Sales Account Specialist 2 position is to manage assigned accounts to retain and grow from the OT segment (33%). Identify and secure business from new accounts (33%). Provide Account Executive support with Key Accounts (33%).

What you'll do:

• Engages primarily in inside sales activities to increase Matson-Hawaii's market share, business, volumes, and corresponding margins.
• Makes telephone calls and sends email to existing and prospective customer accounts for the purpose of securing new or preserving existing business.
• Negotiates and quotes rates to prospective and existing customers.
• Responds to and resolves customer inquiries and concerns, including billing, freight tracking, and equipment issues in a timely manner.
• Effectively works with customers to set realistic customer expectations; clearly defining customer requirements and communicating them effectively within Matson.
• Maintains knowledge of Matson's schedule and services to develop appropriate sales solutions and communicate changes to customers timely.
• Maintain and cultivate a pipeline of contacts and opportunities for new business.
• Create reports of activity and makes recommendations to Matson leadership. Regular reports may include quarterly, monthly, and weekly incident reports and inside sales call planning reposts. Receives reports of price quotes and bookings from customer service and follows up with customers as appropriate.
• Meet or exceed annual goals established by Sales Manager - Oahu.
• Performs all tasks and project required to support customer requirements and company goals.
• Perform other tasks and projects as assigned by Sales Manager - Oahu and/or Vice President Sales Hawaii.

In addition to those essential job functions identified above, individuals in this position are also responsible for performing other duties or tasks that may be assigned. The Company retains the discretion to add to or change the essential job functions of this position at any time.

You have these skills:

• Computer proficiency with Microsoft office suite, with advanced PowerPoint and Excel skills.
• Strong interpersonal skills, both written and verbal.
• Highly productive, with a sense of the importance of quality and accuracy.
• Strong customer focus.
• Strong problem-solving skills.

And these qualifications:

• College degree or equivalent experience.
• Minimum of 3 years of sales and/or customer service experience required.
• Must have or able to obtain and maintain a TWIC.

You're also great at:

• Ability to work with minimal supervisor and yet be compatible within a team environment.

Physical Requirements:

• Sitting 50 minutes per hour
• Walking 20 minutes per hour
• Standing 20 minutes per hour
• Lifting 30 lbs.
• Ability to work varied hours (e.g. evenings, weekends, and holidays)

The annual salary range is posted for this position in Hawaii. The salary offered will depend upon qualifications and other operational considerations.

At Matson, we're looking for people to build a unified team to maintain our values of trust, integrity, and reliability. We welcome people who think rigorously and thoughtfully challenge assumptions.

#MI

Matson is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, AIDS/HIV status, gender identity, gender expression, veteran status, genetic information, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including, but not limited to, the San Francisco and Los Angeles Fair Chance Ordinances.
View our applicant privacy statement: https://www.matson.com/media/Applicant_Privacy_Statement.pdf.