Fleet Coordinator

Job Summary

The Fleet Coordinator plays a key role in coordinating the movement of fleet assets and ensuring timely communication between drivers, planners, and customer service. This role is responsible for monitoring load progress, updating systems in real time, and resolving issues that may impact delivery schedules. The Fleet Specialist ensures accurate documentation, supports driver communication, and helps maintain operational efficiency across the transportation network.

Principal Duties and Responsibilities

• Work with optimal planners to communicate load information to drivers
• Release plans to drivers, monitor progress, and update ETAs
• Enter updates in the TMS as events occur so planners and customer service always have the latest status
• Monitor the movement of trucks and freight from pickup and delivery by communicating with the drivers throughout the trip process to assess and address any issues or problems
• Monitor, prioritize, and resolve any issues that may affect scheduled times for pickup or delivery caused by mechanical problems, delays due to traffic/weather, or changes requested by the customer regarding times or locations
• Ensure upload of required documentation and notify drivers when required paperwork is missing
• Maintain regular communication with drivers for updates and check-ins
• Work closely with planners and customer service to keep loads on schedule

Qualifications

• High school diploma or equivalent
• 2+ years business experience
• Proficiency in fleet management software preferred
• Proven experience in local fleet management, dispatching, or transportation logistics
• Knowledge of company policies and procedures preferred