Systems Analyst

Department: Kellogg Admissions and Fin Aid
Salary/Grade: ITS/79

Job Summary:

The Kellogg Office of Admissions and Financial Aid seeks a qualified individual for the Systems Analyst position. This position will be responsible for the development, configuration and ongoing maintenance of the technology and management systems to support Kellogg Admissions and Financial Aid teams. The ideal candidate will have an understanding of front end web development (HTML, JavaScript, etc), experience with CRMs (such as Slate), technically-minded and comfortable learning and navigating new technologies (including possible experience in analyzing business and technical requirements and project management skills).

Specific Responsibilities:

Strategic Planning

• Partners with senior analyst, end users and peers to document and analyze functional requirements, identify gaps and alternative approaches to meet requirements, and ensure all deliverables completed.
• Partners with functional users and technical and reporting staff to determine best approaches, ensuring that approved solutions are implemented in a timely and correct fashion.
• Collaborates with all Kellogg MBA admissions teams, KIS, and other departments to review and launch application for each admissions cycle.
• Attends trainings and seminars on best practices for knowledge share with larger Admissions organization.

Administration

• Supports the unification, maintenance, development and automations of Slate instance, including data movement between systems and troubleshooting integration issues.
• Maps workflow and process for each admissions cycle inclusive of enhancements and changes to process and drafts accurate documentation of process, procedure, and system/application configuration.
• Gathers and analyzes business requirements
• Documents code and participates in code reviews.

Development

• Formulates test scripts and performs detailed testing for moderate to complex use cases to ensure that the implemented software functions correctly.
• Participates in and may facilitate iterative feedback processes among users, developers, and analysts to ensure software functionality aligns with requirements. Draws on prior implementation experience to engage in discussions.
• Partners with Kellogg Information Systems (KIS) on interface and student enterprise systems.
• Works with Marketing, third-party vendors, and others to develop and deploy optimal information systems on the web.
• Assists with the exploration of new Slate features, new technologies and the design of software solutions for the user community

Performance

• Assists in software evaluation and enters moderate to complex configurations to meet user needs.
• Assists with technical and business processes within all systems utilized for admissions.
• Supports admissions stakeholders and partners with their query, technological workflow and data flow needs.
• Collects feedback from users on application and system performance and escalates moderate to complex critical performance issues with technical resources and management.
• Creates, prioritizes, and manages enhancements and service requests and tickets.
• Enables necessary systems changes, articulates requirements, creates and executes test plans, and coordinates responses to production issues on behalf of the Office of Admissions.

Supervises

• Provides work direction and/or supervise staff such as subordinates, contractors, vendors, students, etc.
• Manages projects ensuring timelines, deliverables and expectations are met.

Miscellaneous

Performs other duties as assigned.

Minimum Qualifications: (Education, experience, and any other certifications or clearances)

• Bachelor's degree in IT, CS or equivalent or 2 years equivalent experience.
• College level degree in an technology, management, or analytics related field or 2 years equivalent experience.
• 2 years of experience with development and management of business and/or database systems or a related field.
• Experience working directly with functional analysts and end users is required.
• Experience in troubleshooting the technical components of a vendor purchased application and its associated back-end processes and integrated applications.
• Demonstrated ability to pull complex queries to pull exact data.
• Exceptional abilities with Microsoft Office Suite, especially Excel and other data analysis tools.
• Project management experience.
• Basic understanding of Javascript, HTML, XML, SQL, SQR, web services and SES.

Minimum Competencies: (Skills, knowledge, and abilities.)

• Strong ability and eagerness to help others and work in a highly collaborative environment
• Excellent listening abilities
• Experience in user training and translating technical terms to everyday users
• Excellent written and verbal communication skills
• Proven ability to prioritize and multi task in a fast paced environment
• Strong critical thinking and problem solving skills
• Strong attention to detail
• Strong emotional intelligence and able handle unexpected requests and changes with grace and understanding

Preferred Qualifications: (Education and experience)

• Experience with web content management systems and platforms such as iModules and Jive software.
• Experience with a structured software implementation methodology is highly desired.
• Effective management and analytical skills.
• Ability to manage and address complex and sometimes competing priorities.
• Previous experience working with admissions application systems.

• Intermediate knowledge of Javascript, HTML, XML, SQL, SQR, web services, and SES.

Preferred Competencies: (Skills, knowledge, and abilities)

• Knowledge of higher education or commercial sector business practices.
• A firm understanding of management databases and data integrity. Exceptional ability to manage priorities.

Target hiring range for this position will be $84,000 - $87,000 per year. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.

Benefits:
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.

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