New

Operations Director

JLL
parental leave, paid time off, 401(k)
United States, Texas, Dallas
Jan 12, 2026
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. As Operations Director, Data Centers at JLL, you will provide leadership and expertise in all facets of critical environments management, integrating client service, employee development, financial results, and operational excellence. You'll interpret, communicate, and establish engineering and critical environments strategies to support our client's account, ensuring every service aligns with performance standards and is delivered within agreed service levels. Owning operational client relationships, you will serve as the key service liaison, promote knowledge sharing across the corporate network, and oversee field execution using all platform tools. At JLL, what sets us apart is our culture of collaboration-locally and across the globe-and in this role, you'll reinforce that spirit as you manage all resources within our policies, procedures, and standards, championing a workplace where every individual can thrive. What your day-to-day will look like: Direct all engineering service management activities, maintaining contract compliance, customer service excellence, and performance benchmarks across the portfolio. Manage and deliver client reporting, ensuring all contractual requirements and KPIs are met. Monitor and achieve compensation targets-including performance incentives-relative to the Corporate Real Estate Performance Plan and contract objectives. Lead the day-to-day performance and development of your team, ensuring delivery of services within JLL and client service levels, processes, and procedures. Continually review and analyze portfolio metrics through client and JLL analytics, ensuring optimization against goal parameters. Measure, track, and report cost savings and value-add contributions to executive leadership. Support strategic planning, interfacing with the Account Director to drive new portfolio and cost-saving opportunities. Develop and nurture collaborative relationships with stakeholders, supporting our inclusive and empowering team culture. Oversee accurate, timely use of client and JLL management tools and support implementation of training and process adherence initiatives. Required qualifications: Minimum 5 years' operational experience, leading teams within data center environments. Demonstrated management and leadership skills, with a strong record in both people and client relationship management. Strong oral, written, negotiation, and analytical skills, with effective communication across functions and geographies. Ability to think strategically and develop actionable alternatives to drive operational improvements. Strong analytical capacity for evaluating complex situations and implementing solutions. Proven organization and resource management skills to maximize productivity. Demonstrated judgment, crisis management, and problem-solving abilities. Proficiency with critical systems, such as UPS, generators, ATS, power distribution, life safety, and building management systems. Extensive commercial facility knowledge, including electrical, mechanical, and plumbing, with a strong critical environment background. Preferred qualifications: Technical proficiency in computerized maintenance management systems (CMMS), Microsoft Office Suite, PowerPoint, Visio, and Outlook. Experience in the development and oversight of critical infrastructure projects, from planning through commissioning and close-out. Ability to lead communications during high-stakes emergencies, including root cause analysis and action planning. Experience in succession planning, team onboarding/offboarding, and employee development programs. Track record of delivering excellent internal and external customer service. Prior experience in supplier and contract management within data center or critical environment settings. Commitment to fostering a culture of inclusivity, wellbeing, and team empowerment. Familiarity with compliance requirements at local, state, and national levels, alongside specific client standards. Advanced capability to use reporting tools such as SharePoint, Tracker, E1, Corrigo, or Clarify. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship. Estimated compensation for this position: 160,000.00 - 180,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: Remote -Dallas, TX If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. 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