Senior Manager, Client Delivery

Who we are & what we do:

Gain Theory is a leading global marketing effectiveness and foresight consultancy. Wecombine quality data, proprietary technology, and advanced analytics to give our clientsthe confidence to make better informed investment decisions that drive growth.

Growth is the defining characteristic of successful organizations, and Gain Theory's visionis to accelerate growth for ambitious brands. We define ambitious brands as those thatgenerate earnings/profits above the industry average. We deliver:* Data strategy, harmonization, and visualization.

* Advanced analytics and modeling, including MMM, attribution and unifiedmeasurement, testing, segmentation, behavioral sciences, choice analytics,simulation, war gaming, and forecasting.

* High-touch consultancy that includes bespoke roadmaps, training and education,industry benchmarking, and activation planning.

At Gain Theory, we love accelerating growth for ambitious brands and people. As a Gain Theory, you will need to demonstrate behaviors that support our values.

Our values are: Be Curious, Be Positive, Act with Consideration, and Make it Better. Youcan read more about our values here: www.gaintheory.com/our-culture-people-and-value

What you'll do:

We are looking for a Senior Client Success Manager with deep expertise in Marketing MixModeling (MMM) and econometrics to lead strategic client engagements and maximizebusiness impact from our analytics solutions. This senior role requires a unique blend ofrelationship management, commercial acumen, and technical fluency in econometricmodeling to guide clients' marketing investment strategies and demonstrate value.

The Client Success Senior Manager will report to the Client Success Senior Director and work closely with the client leadership team to ensure optimal delivery and satisfaction.The ideal candidate should have a minimum of 5 years of experience in projectmanagement, client relationship management, and data analytics.The Client Success Manager should be able to work in a fast-paced environment, managemultiple projects simultaneously, and prioritize tasks effectively. They should haveexcellent problem-solving skills, attention to detail, and a proactive approach to identifying and resolving issues.The successful candidate should have a deep understanding of the MarketingEffectiveness and analytics industry and be up to date with the latest trends anddevelopments. They should be able to interpret data and analytics insights and presentthem in a clear and concise manner to clients.The Client Success Manager should be a team player and possess effectivecommunication and interpersonal skills to collaborate effectively with cross-functionalteams.

Key Responsibilities:

Project Delivery:

* Project Management: Helps to ensure projects run to time and scope, especiallyif they are responsible for specific elements (e.g. specific brands, markets).

* Quality Assurance: Follows quality assurance process to ensure results are rightfirst time, and implements any improvements to the process.

* Data & Analytics: Uses data and analytics skills to create a strong overarchingstory. Will be expected to present to a variety of clients.

* Storytelling: Is a good data storyteller who can explain complex insights at asimple, impactful level to a CMI / Analytics audience.

* Gain Theory Interactive: Understands what Gain Theory Interactive shows andcan guide the client through the platform and its various modules.

* Operational Excellence: Follows GT Operational Excellence design to the letterand highlights any places where the process could be improved.

Financial:

* Client Growth: Looks for opportunities to drive profitable growth for clients andworks as part of the team to make them happen.

* Client Value: Understands how we track value at Gain Theory and leads valuecapture process.

* Client Profitability: Understands how decisions made impact client profitabilityand is expected to implement ideas to make processes more efficient, changepricing structures, or drive growth.

* Gain Theory Profitability: Understands how actions they take will impact overallGain Theory profitability and looks to make the right decisions towards this at alltimes

* Contracting / MSA: Understands the MSA and works under it, not breaking anyrules and holding clients to what they have agreed.

* New Business: Is involved in new business pitches and understands & implementsnew business Opex process.

Client Management:

* SOW Management: Knows project SOW inside out and spots where scope creepis happening. Is expected to manage scope creep with limited escalation to seniorclient team.

* Client Satisfaction: Supports on plans to drive client satisfaction and will beexpected to focus on specific areas to help the overall picture.* Stakeholder Management: Tracks stakeholders so we have a good view of whoour stakeholders are and what their levels of advocacy and influence are. Growsnetwork at their level (e.g. brand / marketing managers, media agencies).

* Risk Mitigation: Understands risk mitigation process and highlights any issuesearly.

Thought Leadership:

* Gain Theory Knowledge: Has a solid knowledge of all Gain Theory solutions andcan talk high level to a client on any solution.

* Client Industry Knowledge: Maintains a solid understanding of their clients'industries, keeping up to date with key trends and seeking opportunities forgrowth.

* Marketing Effectiveness Industry Knowledge: Maintains a good understanding ofthe marketing effectiveness industry and understands Gain Theory's place in theindustry.

Values & Team:

* Values: Lives and breathes Gain Theory values. Is an inspiration (in values) for thewhole team.

* Team Leadership: May be expected to act as a mentor for other parts of thebusiness.

* Team Satisfaction: Highlights any challenges with team satisfaction and has anunderstanding of what could make things better for people on the client succesteam.

* Team Learning: Facilitates collaborative learning and knowledge sharing to boostteam capabilities.

Key Relationships:

* Clients, Client Success Group

* Data, Analytics and Operations Practice Areas, New Business and Strategy

What you'd need to succeed:

* 5+ years of experience in client success, consulting, or marketing analytics roles,with significant client-facing responsibility.

* Demonstrated expertise in Marketing Mix Modeling and econometrics (modelinterpretation, ROI analysis, elasticity, attribution methods).

* Proven ability to lead, manage, and develop high-performing Client Successteams.

* Demonstrated ability to manage client relationships and communicate complexanalytics to non-technical audiences.

* Strong strategic thinking and problem-solving skills.

* Strong commercial mindset with experience identifying new opportunities.

* Excellent communication, presentation, and stakeholder management skills.

* Proven project management experience, with the ability to manage multipleprojects simultaneously.

* Skilled in tools such as Excel, PowerPoint, and at least one analytics environment (R,Python, or similar).

* Bachelor's or Master's degree in a quantitative field (e.g., Statistics, Economics,Mathematics).