Lead Operations Analyst - Brokerage & Middle Office, Key Investment Services

Location:

JOB SUMMARY:

The Lead Operations Analyst assists Key Investment Services ("KIS") New Accounts, Cashiering, and Annuities by serving as a subject matter expert and resource for complex issues and inquiries. The Lead Operations Analyst assists in special projects, desk coverage and workflow processes, including review of desktop procedures. Additionally, this teammate analyzes and recommends solutions, working with management to evaluate and implement process improvements.

ESSENTIAL FUNCTIONS:

• Resolve escalated issues and provide subject matter expertise (SME) for Key Investment Services Middle Office.
• Conduct daily review of new account openings, missing documentation, and TEFRA withholding.
• Assist with the maintenance of fund direct business.
• Prepare weekly and monthly CIU (Customer Identification Unit) recons.
• Review and approve work submitted by KIS Middle Office.
• Collaborate with other operational groups, compliance, and legal to complete projects, company initiatives, and regulatory/industry changes.
• Identify problems, offer process improvement solutions and document such solutions.
• Comply with regulatory requirements and risk guidelines.
• Take on assignments of a complex nature and make sound decisions with limited direction.
• Perform other duties as assigned; duties, responsibilities, and/or activities may change or new ones may be assigned at any time with or without notice.
• Comply with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

EDUCATION:

• Associate's or Bachelor's degree or equivalent work experience.

WORK EXPEREINCE:

• 4+ years of working experience in brokerage operations
• Experience working in financial services operations, preferred
• Working knowledge of NetX360 and familiarity with Pershing, preferred
• Proficiency with MS Office programs

LICENSES (OPTIONAL):

Series 99, preferred.

SKILLS:

• Adaptability: Ability to adjust quickly to changing priorities and handle challenging assignments effectively.
• Analysis: Skill in researching and resolving complex issues using logical and critical thinking.
• Communication: Capacity to clearly express ideas and information through verbal and written formats.
• Customer Service: Ability to build rapport and deliver positive experiences for clients and colleagues.
• Detail: Commitment to accuracy and thoroughness while maintaining focus on tasks.
• Integrity: Demonstrating accountability, ethical behavior, and professionalism in all actions.
• Leadership: Competence in guiding peers, training others, and influencing outcomes without formal authority.
• Learning: Ability to quickly understand detailed processes and work independently with minimal supervision.
• Organization: Proficiency in planning, prioritizing, and managing multiple tasks to meet deadlines.
• Problem-Solving: Skilled in identifying issues, evaluating options, and implementing effective solutions.
• Teamwork: Ability to foster collaboration and build strong working relationships with partners.
• Work-Ethic: Demonstrating self-motivation, drive, and commitment to achieving high performance standards.

PHYSICAL DEMANDS:

• Prolonged sitting, ability to communicate face to face and on the phone with teammates and clients.
• Use of PC, phone, and other office equipment.
• Occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

TRAVEL/DRIVING REQUIREMENTS:

• Valid driver's license may be necessary depending on location and role responsibilities.

WORK LOCATION CATEGORY:

• Hybrid (2+ days in office)

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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