Technical Support Engineer

Vaisalais a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most - from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. Vaisala is recognized in TIME Magazine's World's Best Companies in Sustainable Growth 2025 study. Our team of over 2,300 experts and 59 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.

We are currently searching for aTechnical Support & Field Service Engineerto join ourTechnical Support - Liquid and Powerteam in ourBurlington, Massachusetts office. This is ahybrid positionwith expectations for working both in the office and from home, including travel to customer sites.

In this role, you will help our customers with a wide range oftechnical questions related to Vaisala's Liquid and Power products and applications, provide after-sales support over the phone, via email, and using online tools (e.g., Zoom, Salesforce), and regularly travel to customer sites to delivertrainings and field services.

You will play a key role in strengthening ourPower and Liquid Measurements field service delivery capabilityin the AMER (North and South America) region and ensuring a high level of customer satisfaction.

In this role, you'll have the opportunity to

• Provideexceptional second-line technical supportto our Liquid and Power customers in the Americas via phone, email, and remote tools.
• Deliverhigh-class services at customer sites, including commissioning, maintenance, troubleshooting, training, and repairs.
• Travel to customer sitesapproximately two weeks per month(up to 50% travel), with the opportunity to travel to ourheadquarters in Helsinki, Finlandfor product training.
• Actively contribute to and promotebest practices and continual service improvementwithin the Technical Support - Liquid and Power team.
• Ensure that service quality and responsiveness meet or exceedkey performance indicator (KPI) targets.
• Collaborate closely with colleagues inTechnical Support, Field Service, Sales, and Product Managementto support customers with our entire portfolio, throughout the complete product lifecycle.

Your Key Responsibilities

Technical Support (Remote)

• Provide second-line technical support forLiquid and Power measurement instruments and systemsto customers, partners, and internal stakeholders.
• Diagnose and resolve complex product and application issues, escalating to product specialists or R&D as needed.
• Advise customers on correct installation, configuration, operation, and maintenance.
• Use tools such asZoom and TeamViewerto perform remote troubleshooting and training sessions.
• Document all cases, solutions, and learnings in the appropriate systems and contribute to internal knowledge base content.

Field Service & Training

• Perform on-sitecommissioning, inspections, maintenance, trainings, and repairsof Liquid and Power instruments and systems across the AMER region.
• Conduct structured troubleshooting androot-cause analysisin the field to ensure reliable system performance.
• Organize and deliveron-site customer trainingon products, applications, and best practices.
• Support lifecycle services such as upgrades, retrofits, and service contract deliveries in cooperation with the broader service and sales teams.

Continuous Improvement & Collaboration

• Actively contribute to teambest practices and continual service improvementinitiatives.
• Monitor service quality to ensureKPI targetsare met or exceeded.
• Provide structured feedback from the field to Product Management, Quality, and R&D to support continuous improvement.
• Work closely with Sales, Partners, and Inside Sales on technical questions related to quotations and ongoing customer projects.

We're looking for people who have

Education & Experience

• Bachelor's degree in technology(e.g., Electrical Engineering, Automation, Instrumentation, Mechanical Engineering, Chemistry) or an equivalent combination of education and experience.
• Experience intechnical support, field service, or commissioningfor industrial instrumentation, process, or automation environments.
• Hands-onmechanical engineering experienceand comfort working with equipment in industrial environments.
• Understanding ofmetrology, process industry, automation, chemistry, and related applications.

Skills & Competencies

• Absolute compliance with relevant safety protocols and standards.
• Excellentcustomer relationship managementand communication skills.
• Strongproblem-solving skillsand a structured, analytical approach to troubleshooting.
• Strongdocumentation skills(case notes, service reports, training materials).
• Ability to effectivelycommunicate and present technical informationto both technical and non-technical audiences.
• Self-motivatedand able towork independently, while also collaborating effectively with local and global teams.
• Willingness and ability to travel up to50%of the time (including potential international travel).
• Position may involve being exposed to loud noises, dangerous equipment, hazardous substances, and long periods of walking or standing.
• Position requires a valid passport and occasional international travel

What We Offer

• A role at the intersection ofadvanced measurement technologyandcritical customer applicationsin power and process industries.
• A unique combination ofoffice-based technical support,remote troubleshooting, andhands-on field service and training.
• The opportunity to collaborate with experienced colleagues inTechnical Support, Sales, Product Management, and R&Dacross regions.
• An international work environment with the possibility to travel to ourHelsinki headquarters.
• A culture that valuescustomer focus, safety, quality, work-life balance, and continuous improvement.

ANTICIPATED SALARY RANGE: $85,000-$105,000 annually with our performance bonus plan. Salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Additionally, we offer our employees a competitive benefits package which is outlined below. Please note that applications sent via email cannot be processed due to privacy reasons.

Ready to take every measure for the planet?Apply at the latest onFebruary 6th, 2026via the application form.

Our Vaisala solutions contribute to societies and people's lives in over 150 countries - and can even be found in space. With our technological innovations for measuring weather, environmental and industrial conditions, we have a key role in solving the grand social and environmental challenges of our time. We offer you a career with a clear purpose and a chance to create observations for a better world. We take pride in being pioneers who strive to bring about positive changes in both the society and environment, and our work is not done yet. Take advantage of this opportunity and join our team to make a difference!

What we offer:

Our benefits package includes: health, dental, and vision insurance, flexible spending accounts, company paid life, long and short term disability, 401(K) plan with company match, a variety of voluntary benefits programs, fitness reimbursement, Employee Assistance Programs, and tuition reimbursement. We also offer holiday pay and a generous paid time off plan.

To be considered for this position you must currently be eligible to work in the U.S. Vaisala participates in the E-Verify employment verification system. Candidates are subject to a complete background check prior to an offer being extended.As a federal contractor, Vaisala reserves the right to enforce government mandated vaccination requirements for its employees.

EOE V/D

Vaisala is proud to be an Equal Opportunity Employer and is committed to providing equal employment opportunity for all persons in all facets of employment. All qualified applications will receive consideration for employment without regard to any legally protected status.

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. As a government contractor, Vaisala complies with Section 503 of the Rehabilitation Act of 1973 (the Act), which is a law that prohibits federal contractors and subcontractors from discriminating in employment against individuals with disabilities and requires employers take affirmative action to recruit, hire, promote, and retain these individuals.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please contact Human Resources by phone at 303-499-1701 or by email at ushr@vaisala.com. Please note that you can easily submit application by attaching your LinkedIn profile in the recruitment tool (LinkedIn Apply functionality).