New

Director, Member Engagement

ASTM INTERNATIONAL
103000.00 To 138000.00 (USD) Annually
paid holidays, sick time, tuition reimbursement, 403(b)
United States, Pennsylvania, West Conshohocken
Jan 14, 2026
Committed to serving global societal needs. ASTM International positively impacts public health and safety, consumer confidence, and overall quality of life. We integrate consensus standards - developed with our international membership of volunteer technical experts - and innovative services to improve lives...Helping our world work better. ASTM provides an excellent compensation and benefits package including: Undergraduate and Graduate Tuition Reimbursement Comprehensive medical, dental, vision, life and disability insurance Paid holidays, vacation and sick leave 403(b) plan with company match 100% company-funded defined benefits pension plan Position Purpose Lead comprehensive member engagement strategies to drive retention, growth, and satisfaction through innovative programs, strategic partnerships, and data-driven initiatives that enhance the overall member experience. This position is responsible for managing and coordinating key membership programs including training, promotions (including website content), renewals, retention and recognition. Key Responsibilities Strategizes across Member Engagement promotional channels (social media and direct) to optimize impact and engagement on membership initiatives and committee activities. Effectively coordinates engagement opportunities with Standards staff, Communications, and Business Development. Works with staff managers and the CMS team to maintain website content for committee homepages and the appropriate membership pages. Develop and execute strategic member engagement and retention programs Lead cross-functional teams to optimize member experience across all touchpoints Drive revenue growth through strategic sponsorship and partnership programs Oversee comprehensive member education and training portfolio Analyze membership trends and market data to inform strategic decisions Provide strategic direction, manage and create opportunities for member recognition and promotion programs as well as member communications strategy Lead annual renewal campaigns and retention initiatives Organization Role This is an upper-level professional role in the Member Engagement Division. This position reports directly to the Vice President of Membership Engagement. This position is responsible for direct reports including the Membership Manager, Membership Administrative Assistant and Awards Coordinator. Requirements Bachelor's degree required 7+ years experience in membership organizations, marketing, or business development 3+ years people management experience Proven track record of driving measurable business results Strong analytical and strategic thinking capabilities Excellent communication and presentation skills Travel requirement: 25-30% Preferred Qualifications Knowledge of standards industry Training program management experience Sponsorship, partnership management, membership campaign experience Business/marketing orientation Strong communication and interpersonal skills Analytical and problem-solving abilities Organizational and planning skills