Director Clinical Operations - RN

Group Health Cooperative of South Central Wisconsin. BETTER TOGETHER

This position is hybrid and will be required to work onsite at our administrative offices and clinics around Madison, WI as needed.

The Director of Clinical Operations-RN (RN Director) is responsible for effective leadership and direction in the delivery of support services by the Clinical Operations Division staff who provide nursing and other health-related patient care. This position is essential for facilitating and sustaining process improvement that assures operational effectiveness, clinical standardization, fiscal responsibility, customer satisfaction and ongoing clinical excellence. The RN Director provides direction, guidance and supervision to the Clinic Managers-RN and must have excellent communication and organizational skills. This position supports a collaborative working relationship between patient care services staff and practitioners, fostering staff satisfaction and resulting in a high level of care and service provided to GHC-SCW members. Collaboration across the enterprise - including Patient Care Services, Clinical Learning, Infection Control, Project Management and other departments - is required to lead major projects and process improvement initiatives, and the RN Director remains ultimately accountable for outcomes, even when responsibilities are delegated. The incumbent receives direction and general supervision from the Chief Nursing Officer in support of GHC-SCW strategic goals.

GHC-SCW is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging. In dedication to the health and well-being of our employees, we offer a comprehensive benefits package that includes health and dental insurance, along with paid short-term disability, long-term disability, and life insurance. Additional benefits include a flexible spending account, employee assistance programs, tuition reimbursement, pet insurance, eyewear discounts, and more. Check us out by clicking on Many Talents, One Mission! The Benefits of Working at GHC-SCW.

Job Specific Minimum Qualifications

• Bachelor's degree from an accredited college or university in Nursing, Health Care Administration, Business or related field required. BSN preferred. Master's degree in Nursing or a relevant field is desired.
• Five (5) to seven (7) years progressive leadership experience in clinical practice setting required. Experience in similar size/type of organization (managed care) preferred. Experience in nursing and healthcare related Shared Governance preferred.
• Possession of a valid Wisconsin's driver's license. Ability to provide own transportation to various work locations, as required.
• Certification or training in Continuous Improvement and/or Lean strategies.
• Leadership and Ethics: Demonstrate GHC-SCW's Leadership AIMs - Accountability, Innovation, and Mentorship-by taking ownership of actions and outcomes, fostering a culture of creativity and continuous improvement, and guiding empowering, and developing others to support individual and organizational success.
  
  
  
  • Support and promote the mission and strategic vision of GHC-SCW.
  • Ability to maintain patient confidentiality.
  • Adhere to corporate compliance initiatives.
  • Lead by example.
  • Effectively communicate verbally, non-verbally and in written form.
  • Ability to provide individual and small group problem-solving and guidance.
  • Treat everyone with dignity and respect.
  • Ability to be resourceful and flexible in emergent situations.
  • Demonstrate good assessment skills.
  
  
  
  
• Resource utilization and Financial Accountability
  
  
  
  • Excellent analytical skills.
  • Ability to read and interpret financial statements.
  • Prepare and monitor department budgets and clinic productivity.
  • Consider financial impacts (cost/benefit) in decision making.
  • Ensure efficient use of staff resources.
  
  
  
  
• Quality Initiatives
  
  
  
  • Accountability for monitoring and sustaining the professionalism, skill, and teamwork of the assigned Clinical Operations staff in partnership with Senior Medical Director and Patient Care Services Director.
  • Promote, support, and facilitate change initiatives.
  • Actively participating in quality projects by initiating projects and supporting departmental leaders.
  • Make decisions that continuously improve service to members (accessible, safe, efficient, and personalized).
  • Participate and lead organizational improvement initiatives.
  
  
  
  
• Professional Growth
  
  
  
  • Participation in pertinent continuing education course for self-development.
  • Willingness to review new trends and techniques/update knowledge base.
  • Demonstrates increasing decision-making and performance development.
  
  
  
  
• Collegiality
  
  
  
  • Interact with colleagues at all levels of the organization and in the community in a professional manner including co-workers, staff, providers, senior leadership, and members.
  • Contribute to a supportive and healthy work environment that is conducive to learning.
  • Work closely with and communicate with other clinic staff to ensure timely and accurate clinic information is disseminated.
  • Resolve interdepartmental concerns, questions, and issues as they arise, working in conjunction with appropriate parties.
  • Ensure that assigned staff work collaboratively with all employees, providers, and other customers.
  
  
  
  
• Exhibit a positive, supportive demeanor while working on projects and collaborative initiatives.

Our Mission Statement: We partner with members and the communities we serve to maximize health and well-being.

Our Vision: As a local, not-for-profit, member-owned Cooperative, we are the most trusted resource for lifelong health and well-being in the communities we serve.

Our Values

• We are a not-for-profit Cooperative
• We are member-centered
• We are equitable and inclusive
• We are quality-driven
• We are innovative
• We are community involved

We believe:

Healthcare is a human right.

In treating all people with dignity and respect.

There is strength in diversity.

Equity celebrates our humanity.

We are better together.

The incumbent knows and abides by all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner. The incumbent understands our Mission, Vision, and Common Values (stated below) and is committed to promote these values in behavior and attitude.

Group Health Cooperative of South Central Wisconsin is proud to be an equal opportunity employer. GHC-SCW considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.