New

Customer Support Manager

Tesla Motors, Inc.
paid holidays, flex time, 401(k)
United States, Nevada, Henderson
Jan 22, 2026
What to Expect Tesla Managers are leaders for our Customer Support team. In this role, you will be responsible for delivering an exceptional service experience to our customers by, developing team members, managing day-to-day operations, and preparing Customer Support to meet the needs of our owners. We hire leaders who want to lead a team with a strategic, innovative mindset and be a part of a revolutionary and unprecedented part of history here at Tesla, as we transform the way we view Customer Service. What You'll Do Actively monitor customer service trends to make necessary improvements and assist the team in developing appropriate standards and processes to continuously increase the overall service experience Drive continuous enhancements to facilitate exceptional team output and customer service by partnering with operations teams. Champion safety, efficiency, quality, and overall excellence in all your actions and decisions Understand individual motivations and coaches for growth, fostering a culture of inclusion and psychological safety Excel in dynamic problem-solving, leading with clear ""why"", and remaining resilient under pressure Communicate business priorities, ensure clear expectations, and take ownership of site performance, setting and achieving targes while holding the team accountable What You'll Bring 3+ years of manager level leadership experience in a call center or customer service industry is required Exceptional written and oral communication skills Proven track record and ability to coach/develop supervisors and cultivate a successful team Drive channel and individual team Performance through behavioral based coaching Thorough understanding of business KPIs, how they are measured/applied coupled with ability to influence KPIs through mentoring, coaching, and developing our talent Establish and maintain an inclusive, safe, and engaging working environment prioritizing customer and employee experience. Lead by emanating positivity and accountability while championing culture, diversity, and inclusion Effectively handle multiple priorities, organize workload, and meet deadlines.Flexible schedule and availability for assisting team during all hours of operations Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Medical plans > plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D Short-term and long-term disability insurance (90 day waiting period) Employee Assistance Program Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program