Associate Manager, Collision Repair Field Technical Specialists

Tesla is seeking an energetic professional to lead the Collision Field Technical Specialist team based out of our internal collision centers. The ideal candidate will have experience in a fast-paced collision shop environment, capability to lead a team of collision experts while building our operational efficiency, and a passion for achieving excellence in collision repair processes. This role is a key contributor to scaling up our body repair capabilities across North America and improving the Tesla ownership experience. You must be a strong strategic problem solver and critical thinker who is capable of multi-tasking, effectively leading a team to achieve business goals and objectives while working in a dynamic business environment with great communication across technicians, managers, engineers, and senior leaders.

This position can be based in Tesla Collision Centers in California, Nevada, Oregon or Washington.

• Manage and develop Collision Field Technical Specialists to enhance team performance, skills, and expertise in areas like frame equipment, welding, riveting, metal work, diagnostic systems, and estimating platforms
• Lead, plan, and implement processes for continually improving Collision Technical procedures for Tesla Approved Collision Centers and Tesla Internal Collision Repair Centers
• Standardize team operational processes/procedures, improve resource management, develop operational Key Performance Indicators and reporting, and oversee root cause analysis of field issues for reporting to engineering teams
• Perform as a team member on multiple projects simultaneously and work effectively in a fast-paced, dynamic team environment with high expectations for quality and customer satisfaction
• Generate weekly reports of activities and findings, while generating action plans to lower the external escalation rate and address Toolbox cases/emails/phone calls with high response levels
• Comply with all Tesla safety rules, guidelines, and standards, while providing oversight for training and quality assurance activities to improve collision repair excellence
• Earn and maintain expertise in Tesla products, liaise with internal partners for updates on product development and new releases, and handle any additional responsibilities as needed and assigned

• 10+ years of Body Shop industry experience preferred; Tesla experience preferred, with expert knowledge in frame equipment, welding, riveting, metal work, diagnostic systems, and estimating platforms
• Direct people management experience is preferred, with proven capability of leading a team through collision repair technical troubleshooting situations
• Excellent inter-department coordination, resource allocation, and communication skills for working with technicians, engineers, and senior leaders
• High proficiency in written and spoken English, with strong computer skills in Microsoft Office, cloud applications, and tools like Toolbox
• Ability to maintain a high level of confidentiality and work independently in limited supervision environments
• Willingness for 50% travel domestically and internationally based on business needs, plus capability to lift 50lbs. and drive a forklift
• Certificate from Vocational School in collision or equivalent, with a valid driver's license preferred

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.