Sr. Technical Program Manager, Field Service Workflows, Supercharging

We are seeking a highly motivated and experienced Technical Program Manager to join our team at Tesla. In this role, you will be responsible for owning and optimizing the end-to-end field service activities for our Commercial Charging products. The successful candidate will maintain high standards for all service processes, prioritize improvements to align with organizational goals, and drive efficiencies in field repairs, acting as a key liaison between Operations teams and cross-functional partners.

• Be responsible for all field service processes, managing changes while holding high standards and ensuring they align with company goals
• Own the configuration and validation of the service logic that defines our repair operations, including diagnostic symptoms, corrective actions, required parts, and standard labor times
• Lead operational root cause analysis for field-related performance issues and drive corrective actions to completion. Improve key performance metrics through process optimization, elimination of redundancies, and identification of new opportunities
• Create and document the end-to-end service lifecycle for our charging assets, including site handover, commissioning, subcontractor warranty inspections, and equipment decommissioning
• Serve as the keeper of a prioritized list of activities requiring support from other teams (e.g., Service Engineering, Project Engineering, or Product Management) to resolve systemic field issues
• Clean and manage the backlog of invalid open actions, evaluating their relevance and processing them to maintain operational efficiency

• Bachelor's Degree in a Technical Field or equivalent experience
• Minimum of 5 years of experience in program management, operations, or a related field, with a strong focus on field service activities in a technical service environment
• Proven experience in managing cross-functional teams and collaborating with stakeholders to achieve program goals
• Strong understanding of repair processes for complex technical hardware, including comprehensive safety protocols, field service activities, and escalation processes
• Excellent analytical and problem-solving skills, with the ability to manage complex information and make data-driven decisions
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams and communicate technical information to non-technical stakeholders

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.