Manager, Clinical & Business Systems | Pharmacy

Scheduled Weekly Hours:

Emplify Health is seeking an experienced Manager, Clinical & Business Systems to join our team! The Manager of Clinical and Business Applications will be instrumental in overseeing the implementation and optimization of pharmacy information systems and technologies that advance medication safety, operational efficiency, and regulatory compliance across the Emplify Health System.

This role serves as the primary liaison for pharmacy-related projects, facilitating communication and collaboration among pharmacy operations, ITDS, Informatics, Analytics, Information Security, and Infrastructure teams. Partners with stakeholders evaluate, select, and prioritize pharmacy applications and automation solutions based on patient safety, customer service, strategic goals, regulatory requirements, and organizational performance improvement. Provides leadership in developing and executing short- and long-term technology strategies for pharmacy systems, ensuring alignment with enterprise objectives and value creation. Directs and supports assigned personnel, leveraging professional and supervisory discretion and independent judgment to achieve organizational goals.

ESSENTIAL JOB DUTIES/MAJOR RESPONSIBILITIES:

• Develop and execute the strategic roadmap for pharmacy information systems and Epic Willow applications, ensuring alignment with enterprise financial, clinical, operational, and pharmacy-specific goals.

• Lead and direct cross-functional teams in the design, implementation, and optimization of pharmacy technology solutions, including automation, dispensing, inventory, and central fill/distribution systems.

• Establish and maintain standards, processes, and best practices for pharmacy IT infrastructure and business applications to support medication safety, regulatory compliance (including 340b), and operational excellence.

• Collaborate closely with pharmacy operations, Informatics, Analytics, Information Security, Infrastructure, and other ITDS leaders to deliver integrated solutions that address complex business needs and drive value creation.

• Assess and continuously improve the current pharmacy technology architecture, identifying opportunities for innovation, efficiency, and risk mitigation.

• Guide the development of technology roadmaps that anticipate future pharmacy needs and regulatory changes, ensuring readiness for emerging trends and challenges.

• Ensure all pharmacy IT projects comply with business, clinical, and regulatory standards, including medication management, controlled substance tracking, and 340b program requirements.

• Oversee pharmacy IT budgets and resource allocation, ensuring optimal support for system maintenance, upgrades, and new initiatives.

• Engage with business areas, project management, and Agile teams to prioritize pharmacy IT initiatives and contribute creative, business-value ideas to solution development.

• Promote a culture of continuous quality improvement in pharmacy technology, leveraging data and analytics to drive decision-making and system enhancements.

• Relationship Management: Engages with business areas, information technology, project management office, and Agile teams to contribute creative, business value ideas to solution creation and prioritization.

What's Available:

• 1.0 FTE

• Schedule: Monday-Friday Days

• Location: Remote eligible position for residents of WI, MN, and IA. However, would require willingness to work onsite as needed for business needs. Occasional travel to the Green Bay, WI area throughout the year as well.

• Immigration sponsorship (e.g., H-1B) is not available for this position.

What You'll Need:

• Education: Bachelor's degree in healthcare, pharmacy, pharmacy informatics, or an information technology field

• Experience:

• Minimum of 5 years or equivalent of demonstrated competency in a leadership role, managing people and processes

• Minimum of 5 years of Epic EHR Clinical information systems experience, with significant experience in a highly complex, academic medical center or integrated health care delivery system

• Deep experience with the Epic EHR modules, including Epic Willow Inpatient and Ambulatory, and leading Epic teams through implementation, stabilization, and optimization phases

• Extensive experience with pharmacy automation and dispensing technologies, supply chain and inventory systems, and central fill and distribution systems

• Experience leading digital transformation in a healthcare system

• 2-3 years of experience supporting and/or driving large scale, multi-level performance transformations with competing priorities and resource demands, including involvement with Community Connect Programs and Rural Health initiatives

• Experience with continuous process improvement and agile methodology

• Comprehensive understanding of the opportunities and challenges in deploying and enabling digital health solutions

• Sustained track record of successful information technology implementation and service delivery in complex healthcare organizations

• Ability to articulate a clear vision and strategy that aligns with corporate objectives, drives value creation, and inspires engagement at all organizational levels

• Competitive Benefits:We offer a comprehensive package including medical, dental, pet insurance, and a generous retirement contribution.

• Work-Life Balance:We prioritize your well-being with a 24/7 Employee Assistance Program, generous PTO, and paid holidays.

• Professional Development:Invest in your future with our Tuition Invest Program (up to $3,000 per year), access to hundreds of internal courses, and our Career Development Center.

• Diversity, Equity & Inclusion:We foster a welcoming environment with an inclusive celebration program, Unconscious Bias Training, and Patient Care resources.

• Additional Employee Discounts and Perks

If you are looking to be a part of a stable and growing mission-driven organization, this may be the right opportunity for you!

Core for all Leaders

• Organizational Strategy and Implementation -- Recognizes market trends, judges the impact on their AOR, contributes to responsive strategic plans, develops AOR operational plans, articulates these plans, and ensures they are communicated to gain alignment and commitment of all AOR staff.

• Fiscal Management -- Effectively uses established processes to ensure accountability for effective operations and resource management.

• Human Resource Management -- Effectively uses established processes to: select, align, develop, motivate, manage, and retain a team of highly skilled employees.

• Excellence in Service and Quality-- Achieves seamless delivery of quality patient care, safety, excellence in patient experience, and customer service. Utilizes Continuous Quality Improvement principles and platform planning in decisions, improvements, and system design.

• Organizational Leadership -- Provides leadership and accomplishes objectives by ensuring the integration of processes and initiatives while modeling collaboration. Participates and supports in brand/service delivery teams as requested.

• Maintains accountability for implementation of requirements of regulatory agencies

• Serves as liaison to the community

• Duties and responsibilities as defined by specific department (if applicable)

PRACTICES AND PROMOTES BEHAVIOR CONSISTENT WITH THE MISSION, VISION AND VALUES:

Mission:

Together, we inspire your best life by relentlessly caring, learning and innovating.

Vision:

Leading with love, we courageously commit to a future of healthy people and thriving communities.

Values:

Belonging, Respect, Excellence, Accountability, Teamwork, Humility

Emplify Health is comprised of two of the Midwest's most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan's Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities.

If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values - belonging, respect, excellence, accountability, teamwork and humility - our pillars set our foundation and our future.

Equal Opportunity Employer