New

Manager Of End User Support

TEKsystems
$106,000.00 - $176,000.00 / yr
United States, North Carolina, Greenville
Feb 03, 2026
Top Skills' Details 1. Improving operational efficiency- operational management, customer service focused. 2. Leadership- having managed a team of 10 employees, and 2 peers 3. Knowledge within end user support (desktop, Windows 11, Mac, ServiceNow) Description Team/Future: The End User Support Manager will have roughly 10 direct reports and partner with 2 other peer managers. This employee will work onsite to support and lead the individuals under them onsite daily. Duties: Manages all aspects of delivery and support related to PCs, laptops, printers and peripherals. Participates and consults with business operating units to identify the IS implications of their strategic and operating plans. Identify and recommend opportunities to leverage existing systems and/or new and emerging technologies where appropriate. Ensures system performance and service-level requirements are met. Develops and maintains a culture that promotes service excellence and employee empowerment to act in the best interest of IS customers who are directly caring for our patients. Ensures a smooth transition of end user systems from implementation to production and on-going operational support. Promotes the philosophical direction of IS in the adoption of IT Service Management (ITSM) by managing team compliance with IS governance and ITSM processes and ensuring ITSM subject matter expertise within the team Works with business operations teams to ensure good coordination of IS changes without impacting business processes. Participates in the annual external financial audit of security and controls and annual IS risk assessment across the health system. Participates in internal audits, as appropriate, as identified in the annual audit plan. Develops and implements action plans to address any gaps identified during the audit process. Skills management skills, desktop, windows, kpi, leadership communication, incident management, Lifecycle Management, Active directory, leadership development, AVD, servicenow Top Skills Details management skills,desktop,windows,kpi,leadership communication,incident management,Lifecycle Management Additional Skills & Qualifications Additional experience in a healthcare environment is preferred. Experience Level Intermediate Level Job Type & LocationThis is a Permanent position based out of Greenville, NC. Pay and BenefitsThe pay range for this position is $106000.00 - $176000.00/yr. https://allin.ecuhealth.org/ Workplace TypeThis is a fully onsite position in Greenville,NC. Application DeadlineThis position is anticipated to close on Feb 13, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.