Senior Analyst, Command Center

Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens.

Summary of Position

This role serves as the central hub ofIntegrated ServicesOperations, driving informed decision-making and seamless operational coordination through the strategic processing, analysis, and distribution of critical information.

As a Senior Command Center Analyst, the individual also functions as an Intelligence Analyst and Automation Specialist-leveragingbusiness intelligence, predictive analytics, and cross-platform tool integration (including NICE IEX, Five9, and Power BI). The role is focused on building early warning systems, forecasting variance dashboards, and scenario modeling to proactivelyidentifyperformance risks andoptimizeresource allocation.

Essential Duties and Responsibilities

Data Analysis and Decision Support

• Analyze and synthesize real-time data toidentifyemerging trends, anomalies, androot cause analysis.

• Develop variance dashboards, early warning indicators, and scenario modeling toanticipateoperational shifts.

• Drive development of predictiveService Level Agreementbreachesand churn models to proactively mitigate service risks.

• Partner with Finance and Operations to align findings to cost-to-serve, unit economics, and budget impacts.

• Serve as the forecasting lead for all IntegratedServiceOperationslines of business, aligning workforce and vendor capacity plans with enterpriseobjectives.

Systems, Automation, and Tool Integration

• Act as owner of tool integration across platforms (NICE IEX advanced scheduling, Five9 real-time control, and Power BI dashboards).

• Lead automation initiatives forBusiness Intelligenceand reporting, improving data accuracy, speed, and usability.

• Maintain theroot cause analysislibrary, vendor risk dashboards, and client/vendor performance summaries to support governance and continuous improvement.

• Collaborate with Data Science, Product, and Marketing teams to operationalize insights into scalable business outcomes.

Stakeholder Collaboration

• Strengthen collaboration withIntegrated Service Operations Business Units,Finance, Product, and Data Science to transform analytics into decision-ready intelligence.
• Partner with Marketing to build predictive insights into campaign-driven volume forecasting and churn mitigation.

Supervisory Responsibilities

Limited

Travel

Up to 10%

Required Qualifications

• Minimum of 5 years of experience in operations, workforce management, project or process management, or related discipline
• 3-5 years advanced training and/or experience with advanced Excel, Power BI, and/or other data analysis and reporting software.
• Knowledge and skills in data synthesis, root cause analysis, trend monitoring, anomaly identification, and risk mitigation.
• Ability to work flexible schedule and after hours, as required.

Preferred Qualifications

• Bachelor's Degree
• Project management certification a plus.

• Six Sigma certification a plus.
• Advanced knowledge of and experience in data analysis tools and techniques.
• Ability to communicate findings clearly and concisely and develop recommendations independently.
• Ability to be objective and analytical in reviewing all types of business and systems data.

The base salary range for this position is$75,000 - $95,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026.Total compensation is based on several factors including, but not limited to, type of position, location, education level,

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague's unique perspective and is focused on continually improving, each and every day.

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available at this link.