Customs Manager

Regional Customs Manager - North America (U.S. & Canada)

Lead the North America customs and import program for Baker Hughes, Industrial Energy Technology (IET). Own day-to-day operations execution, governance, broker performance, and post-entry accuracy. Implement and sustain CBP and Canada's Customs programs. Manage and coach the import team and upskill stakeholders to ensure compliant, efficient cross-border flows.

• Own compliance with U.S. (CBP) and Canada (CBSA) laws and policies across classification, valuation, origin, admissibility, and partner government agency (PGA) requirements.
• Establish and maintain internal controls that meet "reasonable care" standards, including procedures, work instructions, and periodic testing.
• Lead recordkeeping controls: U.S. (5 years) and Canada (6 years), with complete audit trails and secure retrieval.
• Run post-entry processes end to end: Post Summary Corrections (PSC), Reconciliation, duty refunds, prior disclosures, protests, and drawback coordination as needed.
• Lead and manage internal audits, and CBP trade regulatory audits and verifications.

• Implement and sustain CBP CTPAT Security; partner with stakeholders on remediation and continuous improvement.
• Build readiness and governance for CTPAT Trade Compliance (Trusted Trader modernization), including internal control design, risk assessment, and self-testing.
• Lead Canada Trusted Trader programs (PIP/CSA): meet Minimum Security Requirements, prepare for validations, and manage action plans.
• Operationalize Canada's CARM requirements (Commercial Accounting Declarations, RPP, harmonized billing) with the import team and brokers.

• Customs broker management: SOPs, power of attorney, billing accuracy, performance scorecards, business reviews.
• Ensure brokers meet regulatory requirements and changes, ACE data quality, and KPI targets.
• Drive root cause analysis on entry errors and implement corrective and preventive actions (CAPA).

• Cross-functional collaboration with BU's engineering, supply chain, classification and trade-compliance for regulatory compliance.
• Evaluating and executing duty-savings opportunities: FTA's, Drawback, Tariff-rate quotas, and other strategic areas.
• Monitoring Section 301/232/IEEPA trade remedies and other tariff actions; advise leaders on impacts and mitigations.
• Providing tariff impact analysis, scenario modeling, and recommendations for strategic trade decisions.
• Oversee quota planning and critical shipments; ensure timely and correct filings (ACE, portal, CAD/CARM).

• Managing the NAM import team: set priorities, coach, mentor, and build career paths.
• Providing clear training for procurement, logistics, finance, and business teams on customs basics and Incoterms.
• Influencing to drive process adherence and systems adoption across product companies and functions.

• Must have a Bachelor's degree in International Trade, Supply Chain, Business, or related field.
• Have 10+ years in U.S./Canada customs or trade compliance, including leadership of broker operations and post-entry.
• Have U.S. Licensed Customs Broker strongly preferred; experience with Canadian customs (PIP/CSA, CARM) is a plus.
• Have working knowledge of export controls and sanctions interfaces (screenings/escalations).
• Have deep knowledge of HTS classification, customs valuation, rules of origin, and partner government agency requirements.
• Have hands-on experience with PSC, Reconciliation, audits/verifications, and internal control frameworks.
• Have working knowledge of ACE (reports/portal) and CBSA CARM; proficiency with ERP (SAP/Oracle) and analytics dashboards.

• First-pass entry accuracy and on-time clearance.
• PSC/Reconciliation/protest cycle time and accuracy.
• Audit/verification outcomes and issue-free rates.
• Broker accuracy, timeliness, and cost-to-serve.
• FTA claim accuracy and duty savings delivered.
• Training coverage and policy/process adherence.

• Location: Houston, TX (hybrid).
• Travel: up to 5% across U.S. and Canada.
• Relocation: not available

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.