Dispatcher

We are seeking a highly organized and reliable Dispatcher to support daily field operations across Manhattan. This individual will coordinate service routes, manage incoming calls, and ensure schedules run efficiently in a fast paced environment. If you excel at multitasking, communication, and making quick, informed decisions, this role is an excellent fit.

• Hours: 7:30 AM - 5:30 PM
• Days: Monday-Friday
• Seasonal Requirement (Oct 15 - Feb 15):
  
  
  
  • Monday-Friday plus every other Saturday
  
  
  
  
• Attendance & punctuality are essential

• Oversee and coordinate daily routes for 25 service vehicles throughout Manhattan
• Answer and manage inbound phone lines
• Document and route service calls to appropriate teams
• Schedule appointments for upcoming jobs
• Navigate multiple web based applications to support scheduling and work orders

• Strong, professional communication skills with the ability to interact effectively with customers
• Solid reading and writing skills - including composing clear, professional emails
• Inquisitive and proactive mindset; comfortable asking questions and making decisions
• Ability to multitask and work efficiently in a fast-paced environment
• Computer literate - capable of using 2-3 web applications at once

The ideal candidate thrives under pressure, handles high-volume tasks with accuracy, and embraces responsibility. Reliability, professionalism, and strong organizational skills are key to success in this role.