New

Operations Coordinator, Utilization Management

Mass General Brigham (Enterprise Services)
remote work
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Feb 04, 2026
Primary Responsibilities: 1.Centralized EPIC Role Management oCoordinate all EPIC access requests and maintain security compliance for UM and Appeals. oCollaborate with leadership and IT to keep request forms and dropdowns accurate. oOpen and track IT tickets, verify training and access alignment. oConduct root cause analysis for recurring access issues and escalate appropriately. 2.Operational & HR Coordination oManage Timekeeper access forms and monitor LOA/start dates. oPartner with HR for smooth return-to-work processes. oSupport onboarding: schedule meetings, set up training (Compass, InterQual), create onboarding schedules. oAssist with interview scheduling and logistics. 3.Technology & Compliance Support oTrack system outages, communicate updates, and open resolution tickets. oOrder equipment for new hires and maintain remote work agreements. oEnsure RN licensure and policy compliance. oManage appeals supplies, badges, building access, parking passes, and departmental expenses. 4.Meeting & Schedule Management oMaintain physician advisor schedules. oFacilitate department meetings, prepare agendas, and distribute materials. What You'll Bring Qualifications: High School Diploma or equivalent required. Associate's Degree preferred. 2+ years of experience in an administrative or operational support role required, preferably in a healthcare or hospital setting. Additional Knowledge, Skills and Abilities: Strong organizational and time management skills with attention to detail. Strong interpersonal skills and the ability to work with teams with varied experiences and viewpoints Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other office software. Ability to handle multiple tasks simultaneously and prioritize effectively. Basic understanding of hospital operations and regulatory requirements is a plus. Schedule and Work Model Remote / Work from Home Hours: Monday through Friday 8am-5pm ET Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.