Marine Service Supervisor

Now Hiring: Marine Field Service Supervisor - Houston, TX
(Marine Equipment Service | Diesel Engine Repair | Service Shop Supervisor)

Mustang Cat is seeking an experienced Service Supervisor to lead the day-to-day operations of our Marine Services Department in Houston, TX. This role is responsible for supervising technicians, managing shop operations, supporting customer satisfaction, and ensuring safety, quality, and efficiency across marine service activities.

If you are a hands-on leader with strong technical knowledge and a passion for customer service, this is an excellent opportunity to grow with a respected Caterpillar dealer.

Top Benefits for Service Leaders:

* Great Work-Life Balance
* On-Premise Clinic
* Tuition Reimbursement
* Vast Growth Opportunities
* Leadership Training Programs
* Job Stability
* Competitive Full-Time Benefits: Medical, Dental, Vision
* 401(k) with Employer Matching
* Paid Vacation, Sick Time & Holidays

What You'll Do as a Marine Service Supervisor:

• Schedule technicians to efficiently expedite marine equipment repairs
• Monitor shop expenses and technician overtime
• Lead monthly safety and service meetings and maintain the branch safety folder
• Maintain bulk oil records and enforce shop cleanliness standards
• Oversee warranty repairs and ensure compliance with Caterpillar standards
• Address and resolve customer complaints and service concerns
• Ensure timely collection of all service invoices
• Open, edit, review, and invoice work orders accurately
• Communicate repair status with Product Support Sales Representatives and customers
• Represent Mustang Cat professionally both in and outside of the office
  
  

Field Service Supervisor Requirements:

* Bachelor's degree in Ag Systems Management, Business, Mechanical Engineering, or equivalent work experience
* Strong computer and organizational skills
* Ability to lead, manage multiple tasks, and work efficiently in a fast-paced environment
* Solid knowledge of diesel engines, hydraulic systems, A/C systems, brake systems, and planetary gear assemblies
* Strong interpersonal, team-building, and communication skills
* Ability to multitask, make informed decisions, and lead under pressure

Strongly Preferred Experience:

* 2+ years in a supervisory role
* Familiarity with Caterpillar systems (SIS, DBS)

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Mustang Cat is an Equal Opportunity Employer.