Sr Product Enablement Advisor (Hybrid)

The Sr. Product Enablement Advisor plays a critical role in advancing the credit union's enterprise systems by leading major enablement projects (Tier 1 and 2) with a focus on optimization, integration, and enhancement of business enablement technologies. This role exercises significant autonomy in defining project scope, determining stakeholder engagement, and driving key enterprise initiatives from inception to completion, while receiving project assignments and workflow direction from the Senior Director of Product Enablement. Responsible for ensuring that assigned projects, spanning mortgage, deposit operations, cards, payments, retail, and other business units, are executed effectively and in alignment with organizational objectives. The position also serves as the primary bridge between strategic leadership and the Product Enablement Advisor, mentoring and supporting the Advisor on smaller-scale projects and support activities. The Sr. Advisor collaborates closely with business leaders, technical teams, and cross-functional stakeholders to ensure technology initiatives deliver operational efficiencies, foster innovation, and support the credit union's strategic goals.

The starting salary for this position is $94,000 annually depending on experience and qualification.

Essential Duties/Responsibilities

• Oversees and executes key enterprise-level enablement initiatives (Tier 1 and 2) as delegated by the Senior Director of Product Enablement, including those pertaining to mortgage, deposit operations, cards, payments, retail, and other business units, while ensuring all projects are completed within established timelines and defined parameters.
• Acts as the primary point of contact for project stakeholders, facilitating requirements gathering, alignment, and communication between technical teams, business leaders, and executive sponsors.
• Exercises independent judgment in project planning, prioritization, and execution, escalating risks and issues to the Senior Director as appropriate.
• Mentors and guides the Product Enablement Advisor, providing expertise, feedback, and support on smaller-scale projects (Tier 3 and 4).
• Collaborates closely with the Senior Director to receive project assignments, report progress, and ensures alignment on strategic and technical priorities.
• Supports cross-functional teams in systems discovery, architecture, integration, and change management initiatives, ensuring alignment with enterprise goals.
• Contributes to the evaluation, selection, and integration of ancillary systems, workflow automation tools, and embedded technologies that complement core enterprise platforms (e.g., Symitar, Clutch, MeridianLink, Encompass, VisaDPS), ensuring these systems address operational needs, fill process gaps, and enhance business workflows.
• Analyzes operational challenges within backend systems and collaborate on the development and implementation of targeted solutions to address process gaps or user needs.
• Assists in the facilitation of change management initiatives, including comprehensive testing and training programs for new platform releases and process changes, and supports the creation of training materials, communication plans, and feedback channels in partnership with L&D.
• Leverages advanced analytics and reporting tools to assess project impact, identify improvement opportunities, and presents actionable insights to leadership.
• Assists in vendor evaluation and management, ensuring external solutions meet compliance and strategic requirements.
• Serves as a subject matter expert and resource for cross-functional teams, providing guidance on enterprise system capabilities, process optimization, and technology adoption.
• Promotes a culture of collaboration, knowledge sharing, and continuous improvement within the Product Enablement team.

Statement of Understanding

This job description is intended to provide a general overview of the essential duties, responsibilities, requirements, and working conditions associated with the position. It is not intended to be an exhaustive or comprehensive list of all tasks or responsibilities. The organization may assign additional duties or modify existing ones as needed, at its discretion. Job descriptions may be updated periodically to reflect business needs and organizational changes.

Reasonable accommodations may be made in accordance with the Americans with Disabilities Act (ADA) and other applicable laws, so long as such accommodations do not pose undue hardship to the organization or create significant health or safety risks.

Nothing in this job description should be construed as creating an employment contract, either expressed or implied. Employment remains at-will, meaning that either the team member or the organization may end the employment relationship at any time, for any reason not prohibited by law.

Equal Employment Opportunity (EEO)

Georgia United is committed to providing equal employment opportunities and fostering a workplace where all individuals have the chance to succeed. We consider all qualified applicants for employment and advancement without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value the unique perspectives and contributions that each team member brings to our organization, believing that a diverse and inclusive workforce strengthens our credit union.

E-Verify

Georgia United participates in the U.S. Department of Homeland Security's E-Verify program. E-Verify is an online system used to confirm the eligibility of employees to work in the United States. This process involves electronically verifying the information provided by new hires against records maintained by the Department of Homeland Security and the Social Security Administration.

Bachelors of Finance (required)

*Proficient in MS Office suite, Internet, Teams, and Email. (required)
*Strong analytical, organizational, and communication skills, with a track record of mentoring or coaching team members. (required)
*Proven ability to manage cross-functional projects, engage diverse stakeholders, and deliver results in a dynamic environment. (required)
*Demonstrated expertise with enterprise system platforms such as Symitar, Clutch, MeridianLink, Encompass, VisaDPS, and related technologies. (required)
*10+ years of experience in enterprise banking systems, product infrastructure, or technical enablement roles. (required)

Skills