New

Program Manager

JLL
parental leave, paid time off, 401(k)
United States, North Carolina, Charlotte
Feb 04, 2026
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Performance Manager - Hybrid High preference for candidates in Malvern, PA but also open to Charlotte, NC and Scottsdale, AZ. Ready to turn data into your superpower? The Performance Manager role puts you at the center of high-stakes decision-making, where your insights directly shape business outcomes. You'll build cutting-edge BI dashboards, uncover game-changing trends, and lead programs that deliver real results. This isn't your typical analyst position-you're the strategic architect who transforms complex data into executive-ready solutions while driving operational excellence across multiple client portfolios. If you thrive on solving challenging problems, love working with stakeholders at every level, and want to see your analytical expertise make a tangible impact on business success, this role delivers the perfect blend of technical innovation and strategic influence. Here is some of your day: Business Intelligence Strategy & Data Governance: Contribute to BI strategy development, integrate data governance standards, and request platform changes or solutions for client-facing BI dashboards as needed. Data Validation & Quality Assurance: Validate and clean input data, ensure accuracy of assumptions, manage outliers appropriately, and collaborate with Operations teams to identify and resolve data issues at their root cause. Stakeholder Collaboration & Analysis: Work closely with client and internal stakeholders to understand requirements, support data analysis, identify outliers, and provide analytical insights that help communicate data-driven stories. Client Partnership & Solution Development: Partner with clients to identify analytical needs, guide solution recommendations, and ensure alignment between data capabilities and business objectives. KPI & Performance Reporting: Collaborate with IFM and FM/ENG Directors to streamline KPI and SLA reporting processes, ensuring consistent performance monitoring and review cycles. Automated Reporting Development: Support development and automation of quarterly and monthly reports including client business reviews, health & safety reports, and operational dashboards to improve efficiency and accuracy. Program Enhancement & Implementation: Collaborate on developing new programs and enhancing existing initiatives, ensuring continuous improvement and alignment with business goals. End-to-End Program Management: Lead comprehensive program management for multiple concurrent initiatives, including roadmap development, cross-functional coordination, governance framework establishment, performance monitoring, and leadership communication of outcomes. We are looking for candidates with the following: Bachelor's degree from an accredited university 8+ years of Commercial (Corporate) Real Estate, IFM or Project Management experience Demonstrated client relationship management skills Strong analytical skills including root cause analysis and solution development Outstanding organizational and time management skills Excellent verbal and written communication skills Computer proficiency in Word, Excel, PowerPoint, Adobe and Microsoft Project Schedule: Monday - Friday day shift Pay $110,000-125,000 depending on experience and location: 10% targeted bonus of the annual salary This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 110,000.00 - 125,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: Remote -Charlotte, NC, Malvern, PA, Scottsdale, AZ If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.