RPM Coordinator

Drive comprehensive furniture project excellence as a Furniture Project Management (FPM) Coordinator with JLL, where you'll report to the Furniture Program Senior Manager while assisting the Workplace Operations and Logistics Team (WOL) with planning and implementing furniture relocations, moves, reconfigurations, and electrical/data coordination alongside IT/AV systems logistics. You'll maintain a strong customer service focus providing direct assistance to clients while scheduling meetings, ensuring proper JLL and third-party vendor participation, and facilitating furniture planning discussions. This role positions you at the center of furniture operations, where your expertise in project coordination, vendor management, and financial reporting will directly impact operational efficiency and client satisfaction. Your leadership will contribute to JLL's furniture program excellence while you work with Finance on monthly reports, coordinate decommissioning activities, manage work order systems, and support budget creation and oversight ensuring adherence to KPI parameters.

• Review furniture vendor date extensions, create monthly work orders for onsite labor, verify completed work orders within agreed parameters, and maintain trackers including monthly furniture aging reports and spend tracking
• Help obtain quotes and generate RFQs for furniture project completion, perform building audits and inventories, provide pre-planning coordination, support project execution and closeout activities
• Schedule meetings ensuring proper JLL and third-party vendor participation, facilitate furniture planning discussions, provide onboarding support for furniture vendors and JLL teams, and deliver superior customer service for daily activities
• Work with Finance on accruals, invoicing, budget variances, monthly reports regarding work orders, assist management with financial reports and monthly variances, and support budget creation and oversight
• Help with building decommissioning processes including furniture inventory tracking, coordinate furniture removal for project use, work in furniture management tools for project reservations, and manage quarterly vendor audits
• Serve as Single Point of Contact (SPOC) on technology for furniture teams, work in furniture management tools running reports, coordinate with teams on inventory management and storage needs
• Coordinate with IFM teams on decommissioning activities and building access, support brokerage and donation activities for furniture excess diversion, and liaison between all parties executing furniture project activities

• Minimum 2-4 years practical experience in project management, move management, or furniture industry with project management or furniture industry experience required
• Experience in Finance, budget management, or data analytics required with ability to coordinate accruals, invoicing, and budget variance management
• Ability to run reports, create advanced spreadsheets and presentations with software competency in Google Sheets, Slides, and Docs plus Smartsheets, Clarizen, AdaptiveWork, or similar project management programs
• Excellent written and verbal communication skills with strong interpersonal abilities to interact with executive-level internal and external clients across diverse organizational contexts
• Strong knowledge of customer service best practices with client and customer service focus demonstrating strong organizational and communication skills for multi-project management
• Ability to multi-task working both in teams and independently while problem-solving proactively in fast-paced environments with capability to prioritize and manage several concurrent projects Ability to ensure all project and account activities are performed consistently with documented processes including client and JLL policies and procedures

• Knowledge of furniture systems and furniture manufacturers with understanding of warehouse operations and furniture project lifecycle management
• Strong knowledge of Project Management, Construction Management, or Relocation Management with understanding of complex project coordination and vendor management principles Advanced experience in budget development, variance analysis, financial reporting, or cost management within facilities management or corporate real estate environments
• Experience with furniture management systems, CAFM platforms, or specialized project management tools that enhance operational efficiency and reporting capabilities
• Background implementing operational improvements, developing standard operating procedures, or enhancing furniture management processes to increase efficiency and client satisfaction Extensive experience managing contractor relationships, coordinating multiple service providers, or overseeing complex logistics operations within corporate real estate contexts