Bilingual Technical Support Specialist (Remote)

Now hiring Bilingual Technical Support Specialist

Riverside, CA

Pay Rate: $20.00 per hour

Shift: 6 AM - 3 PM, Mon - Fri

From "Hello" to "Happy Customer". Be the Difference!

Ready to kick off your next career move while working from home? A Bilingual Technical Support Specialist role offers real growth, solid pay, and a chance to help customers every day.

You'll Rock This Job If You:

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  2+ years of experience as a bilingual Dutch/English Technical Support Customer Service Representative

  
  
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  Fluent in written and verbal communication skills in both Dutch and English

  
  
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  Strong troubleshooting and problem-solving ability

  
  
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  Excellent customer service and de-escalation skills

  
  
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  Ability to handle high-volume phone and email support

  
  
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  Strong documentation and attention to detail

  
  
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  Ability to work independently in a remote environment

  
  
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  Time management and the ability to meet performance goals and deadlines

  
  
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  Basic computer proficiency and the ability to learn support software systems

  
  

Perks That Hit Different:

• Good Weekly Pay
• Health Benefits (Medical, Dental Life + Vision)
• Optional 401(k) Plan
• Employee Discounts and Referral Bonus

Responsibilities

• Provide remote bilingual (Dutch/English) technical support via phone and email
• Respond to customer inquiries regarding product functionality, defects, and service requests
• Troubleshoot technical issues and identify end-of-life (EOL) products with clear explanations
• Guide customers through step-by-step problem resolution and product setup
• Document all interactions accurately in call logs and required reporting systems
• Follow Return Merchandise Authorization (RMA), warranty, replacement, and refund procedures
• De-escalate challenging customer interactions and maintain a positive customer experience
• Recommend appropriate products based on customer needs and send follow-up resources/links
• Request customer participation in satisfaction surveys and gather feedback
• Monitor unresolved cases and perform timely follow-ups until resolution
• Meet performance metrics, service levels, and quality standards
• Stay current on product updates, troubleshooting methods, and internal processes
• Perform additional duties as assigned by leadership

"Everything was magnificent. Everyone had great communication. I appreciate you guys." Staffmark Associate

Customer service jobs in Riverside don't get better than this. Apply Today.

Join a Team That Works for You

At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, anHR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.

With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.

Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.