Inside Auto Senior Consultant - Charlotte, NC (Hybrid)

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

* Serves as a trainer to adjusters handling low-complexity, high-volume claims, providing guidance on claim handling, customer interactions and technical standards

* Conduct training sessions to observe workflows and deliver actionable feedback. Deliver supplemental training sessions on key topics such as coverage analysis, negotiation techniques and customer communication

* Review claim files for accuracy, completeness and compliance with internal policies and industry standards

* Provide recommendations on liability assessment, documentation and resolution strategies

* Manages and resolves complex claims by determining minimum coverage limits and claim value, including cases involving single or multiple claimants, while clearly explaining coverage decisions.

* Leverage continuous improvement tools to identify and implement process enhancements

* Participate in departmental initiatives and projects aimed at improving operational effectiveness

* Foster a culture of continuous learning and excellence by collaborating on file quality outcomes and contributing to strategies that enhance performance, training materials, and coaching tools.

* 3 or more years of experience (Preferred)

Skills

Compensation

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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