Client Services Supervisor

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

This position will provide support to the facility as well as the event and site managers with operational activities in events, vendor oversight and equipment and supplies. They will also provide assistance with maintenance and operations, accounting and finance, and help desk as needed.

Primary Responsibilities:

• Lead all Tours as requested by client.

• Serve as the main point of contact for all tour requests.

• Screen all tour requests to assure guests fall within provided guidelines.

• Manage the tour calendar, and track all tours.

• Advise guests on possible ways to further engage with facility programs;

• Manage and cultivate partnerships with various internal and external teams;

• Attend weekly meetings take notes and share with team;

• Be informed of the different company initiatives.

• Quarterly reporting (anecdotal and/or metrics-based) on effectiveness of role

• Assist the Event Manager, Facility Manager, and Help Desk with tasks as assigned, i.e. event setup, and execution.

Client Relationships

• Maintain relationships with executives, and work closely with senior staff to deliver cohesive representation of the culture of the facility.

• Proactively develop and maintain client relationships ensuring that expected service levels are achieved.

• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators.

Other Responsibilities Include, but are not limited to:

• Resolve tour and ticket requests in a timely manner.

• Conduct walk-throughs with clients for upcoming projects

• Assist in the coordination of services as required.

• Follow established escalation procedures and incident reporting procedures.

• Maintain and update Standard Operating Procedures (SOPs) and emergency response documentation for the site as required.

Sound like you? To apply you should have:

• Prior experience in a consumer or client facing role, preferably as a brand ambassador.

• Passion for production and ability to thrive in a fast-paced, fluid and collaborative environment.

• Strong work ethic, with the ability to work well both independently and within the context of a larger team.

• Demonstrated ability to multitask and problem solve.

• Proficiency in a range of information technology tools and platforms.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.