Premium Audit Reviewer

Recognized as aMilwaukee Journal SentinelTop Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We're committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

The Premium Audit Reviewer is responsible for accurately reviewing, entering, updating, and maintaining premium audit information within the Policy Administration System (PAS). This role supports the Premium Audit team by ensuring audit results are processed efficiently, accurately, and in compliance with company policies and industry standards. At the advanced level, the role provides additional support by handling more complex audits, including Specialty and Argent, and contributing to reporting and process improvement initiatives.

This position offers a hybrid schedule (3 days in the office) for collaboration days, team meetings or other in-person events. The position can be based in West Bend, Madison, or Appleton.

External applications will be accepted on a rolling basis while the position remains open.

Key Responsibilities:

Input and update premium audit data, including payroll, sales figures, classification codes, and policyholder information, into PAS.
• Process all audit types (Mail, Phone, Hybrid, and Physical) across all auditable lines of business, including Commercial, Specialty, and Argent.
• Verify the accuracy and completeness of audit documentation and identify discrepancies requiring correction or resolution.
• Review and accurately process Specialty and Argent audits in accordance with applicable audit procedures and business rules (Reviewer II).
• Crosscheck data for inconsistencies and ensure updates are made according to company procedures.
• Communicate with internal Premium Audit team members and, as needed, Underwriting and IT teams to resolve missing or inaccurate audit information.
• Maintain organized and accurate audit records in accordance with departmental guidelines.
• Assist with administrative tasks and reporting, such as audit status, overdue audits, or audit contact reports (Reviewer II).
• Ensure adherence to company policies, regulatory requirements, and industry audit standards.
• Provide feedback and input on system and manual process improvements to support workflow efficiency and data accuracy.
• Support the Premium Audit extension process by responding to related requests or assisting with queue management and inquiries.

Preferred Experience and Skills

• 0-4 years of experience in premium audit, data entry, insurance operations, or a related field (level dependent).
• Experience with premium audit processes, insurance systems, or policy administration platforms preferred.
• Strong attention to detail with a focus on accuracy and organization.
• Ability to manage multiple tasks and prioritize work under time constraints.
• Effective verbal and written communication skills.
• Proficiency in Microsoft Office and data entry software.
• Ability to work independently while collaborating within a team environment.

Preferred Education and Training

• High school diploma or equivalent.
• PAAS - Technical Achievement Program for Workers Compensation and General Liability (Reviewer II preferred).

The salary range for this position is $17.88 - $23.07.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.

West Bend offers a comprehensive benefit plan including but not limited to:

• Medical & Prescription Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Short and Long Term Disability
• Flexible Spending Accounts
• Life and Accidental Death & Disability
• Accident and Critical Illness Insurance
• Employee Assistance Program
• 401(k) Plan with Company Match
• Pet Insurance
• Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
• Bonus eligible based on performance
• West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.