Traffic Control Contract Manager- CLT Airport

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ACTS-Aviation Security Inc. has an immediate opening for a Traffic Control Contract Manager at Charlotte Douglas airport in Charlotte, North Carolina.

Established in 2001, ACTS-Aviation Security has grown to become one of the leading providers of security solutions to the US aviation market. ACTS-Aviation Security, Inc. is a wholly owned subsidiary of the international security company ICTS Europe and specializes in the provision of security solutions and services; primarily focused on catering, aircraft and cargo screening. With corporate offices in Chicago and Atlanta, and operational centers at more than 30 airports across the United States, ACTS provides nationwide coverage. As an ICTS Europe subsidiary, ACTS offers unmatched experience, expertise, quality and innovation. ACTS Security Agents are proud of their role in aviation security and have the opportunity for advancement - the ideal place to build a career in aviation security.

The Contract Manager will be responsible for the following:

• Job Summary: The contract Manager is responsible for overseeing day to day operations, including hiring, training, disciplining, and terminating staff. This position will build, improve, and maintain relationships with clients and employees; develop and retain staff; coordinate needed support services; and solve problems to effectively run the account, as well as ensuring compliance with all Title 49 CFR. Part 1542 Regulations. This position will be responsible for meeting or exceeding financial and operational goals and ensuring the delivery of exceptional customer service and security programs. This position will maintain or oversee maintenance of weekly operating schedules and completion of payroll for assigned security personnel. This position will provide after-hours emergency response as required.

Salary: $70,000

Main Duties and Responsibilities:

• Providing leadership and direction to officer personnel by coaching, counseling and developing skills
• Manage the financial aspects of project by overseeing payroll, billing, accounts receivable, scheduling, recruiting, and training
• Be available as the single point of contact for the customer
• Work with all levels of the customer organization to identify, analyze and resolve issues and create opportunities for continuous improvement
• Lead by example to motivate staff and to represent ACTS-Aviation Security with best-in-class service delivery
• Supervises the day-to-day security operations.
• Manages security officers and shift supervisors, including hiring/selection, scheduling, payroll, training, coaching, development, and support.
• Ensures the client site is provided with high quality security services to protect people and property.
• Builds, improves, and maintains effective relationships with both clients, partners and employees.
• Coordinates necessary support services to effectively manage client site to meet or exceed financial and operational goals and ensure delivery of best-in-class customer service and security programs.
• Manage, track, and ensure full compliance with state security licensing requirements for Company and Security Officers

Additional Responsibilities:

• Ensures all required reporting and contract compliance requirements are met.
• Assures regular communication of issues or program with client.
• Handles any escalated security issues or emergency situations appropriately.
• Other management responsibilities as determined by client or President/CSO.
• Communicates staffing needs via requisition form; assists recruiters in identifying, interviewing, and hiring quality candidates.
• Develops staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training, annual formal performance evaluations, recognition, etc.).
• Assures that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.).
• Communicates policies, company announcements, and job openings through a consistently updated READ file at each site.
• Meets all contractual scheduled hours with a minimum of unbilled overtime.
• Coordinates and/or conducts site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet ACTS-Aviation Security's corporate training standards.
• Develops and maintains operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff.
• Manages uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.
• Takes a proactive role in communicating with the client and meeting the client's needs by meeting with the client regularly, listening to issues, and providing security and technical expertise and solutions. Strives to ensure complete customer satisfaction.
• Enforces ACTS-Aviation Security policies

Qualifications

Education:

• Possess a bachelor's degree in aviation management, Security Management or a closely related field
• Seven (7) years of aviation/security management or similar experience may be substituted for a bachelor's degree

Work Experience:

• Must have had, at a minimum, five (5) years' experience in aviation/security management or similar field including three (3) years of experience at a Title 49 CFR Part 1542
• Holds a valid North Carolina Security License
• Be highly knowledgeable of the Aviation industry, specifically, guidelines surrounding aviation security as issued by governing agencies.
• Have sound judgment and integrity managing a large team and have a sense of urgency to respond to personnel and client calls 24 hours a day.
• Be highly motivated self-starter with outstanding written, verbal, multi-tasking skills, organizational and interpersonal skills with superior client relationship skills.
• It is highly desirable that the Security Manager has achieved the American Association of Airport Executives (AAAE) Airport Certified Employee (ACE) designation for Security within six month of employment

Technical Skills: (Certification, Licenses and Registration)

• Demonstrated proficiency in office software applications including Word, Excel, and Outlook
• Excellent administrative skill set, with attention to detail and maintaining large and complex filing/database systems

Language / Communication Skills:

• Must be able to communicate effectively in English (speak, read, and write)
• Must possess excellent verbal and written skills, including good grammar
• Requires the ability to read and interpret documents such as TSA compliance regulations, operating instructions, and procedure manuals.

• Requires the ability to write routine reports, correspondence, daily and weekly activity reports.

ACTS is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.