Call Center Representative

Customer Service Professional who handles incoming and/or outgoing calls.

• Answer questions, resolve complaints, and provide technical support to ensure customer satisfaction.
• Perform other assignments as necessary.
• Extensive phone experience and computer literacy required.

Required Education:

• High School Diploma or general education degree (GED).

Preferred Education: N/A

N/A

N/A

Required Skills & Experience:

• Two (2) years of experience and bilingual (facility specific).
• Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers.
• Active listening providing full attention to callers to understand their concerns and needs.
• Effective problem-solving to analyze a situation, identify core issue and find effective solution.

Preferred Skills & Experience: N/A

Please note employee will work 11-7 and some Saturdays (8-4) as well.

FMLA/LOA