Systems Manager, ETS Product and Portfolio Management Office

Overview

As the Lead of the Product and Portfolio Management Office, you will be at the forefront of driving innovation and excellence across ETS. In this influential role, youll architect and elevate a unified, scalable, and results-oriented approach to product, program, and portfolio management. As a key strategic partner within our Strategy and Planning team, youll set the standards, governance, and best practices that empower disciplined execution, boost transparency, and fuel smart decision-making. Become the central catalyst for high-impact product and portfolio operations, delivery governance, cutting-edge tooling, and vendor collaboration. By championing consistency and a culture of continuous improvement, the PPMO Lead empowers ETS to deliver with greater effectivenessand ensures every initiative delivers tangible value. Make your mark in an environment where your leadership ignites progress and your ideas help shape the technological backbone of the organization.

Responsibilities

• Lead the ETS PPMO, defining standards, governance, and operating practices that enable consistent, high-quality delivery.
• Define, maintain, and evolve product, program, and project management methodologies, supporting hybrid and product-oriented delivery models.
• Support the rollout and continuous improvement of ITPMO v2.0, embedding modern portfolio management, reporting, and governance practices.
• Lead product and portfolio operations, including demand intake, prioritization support, dependency management, and delivery coordination across initiatives and value streams.
• Provide end-to-end product and portfolio visibility, including delivery health, risk, issues, interdependencies, and value realization across initiatives and value streams.
• Manage and develop direct reports, including hiring decisions, workload assignment, coaching and mentoring, and ongoing performance management.
• Define and manage portfolio performance management, including KPIs, OKRs, financials, and value realization reporting for leadership.
• Drive tool consolidation, standardization, and adoption across portfolio and delivery management platforms.
• Establish and oversee governance for vendor-delivered programs, ensuring alignment to ETS standards and performance expectations.
• Enable consistent financial tracking, forecasting, and benefits monitoring across the portfolio.
• Define and enforce risk, issue, and escalation management practices to support timely decision-making.
• Partner with leadership to support product and portfolio investment planning, prioritization, and delivery trade-offs.
• Drive continuous improvement through maturity assessments, lessons learned, and adoption metrics
• Stay informed on industry trends and best practices and develop strategies to advance PPMO operations.
• Communicate and influence IT strategy, representing PPMO at senior executive meetings.

Qualifications

• Bachelor's Degree and a minimum of 8 years' work experience work experience to include at least four (4) years' experience in IT Operations in any industry or
• Master's Degree and a minimum of 6 years' work experience work experience to include at least two (2) years' experience in IT Operations in any industry.

• Master's Degree in Information Technology, Computer Science, Math, Engineering or business-related discipline preferred and a minimum of 6 years' work experience to include at least two (2) years' experience in IT Operations in any industry training and/or certification in one or more domains desired, e.g., IT operations, project management, business/process architecture or redesign.

• Two years of product, project and portfolio management, required.
• Three years supervisory / managerial experience, required.
• Excellent oral and written communication. Must be comfortable and skilled at managing customer expectations, required.
• Must be flexible and able to work off-hours as required to support deployments, resolve production problems or respond to corporate emergencies, required.
• Able to communicate processes and give persuasive presentations. Must be able to interact with all levels of management and communicate technical concepts to a non-technical audience, required.
• Ability to handle multiple assignments with changing priorities while meeting deadlines, required.
• Thorough understanding of demand management and prioritization, required.
• Thorough understanding of Financial Analysis & Value Realization, required.
• Hand-on expertise with PPMO tools, project and financial tracking tools, agile work management tools, required.
• Experience with Reporting, Metrics, & Dashboards, preferred.
• Experience with Vendor Management, preferred.
• Previous experience in Technology Governance, preferred.

• Ability to analyze and interpret financial data
• Excellent interpretation of complex statistical data
• Demonstrated customer service skills
• Excellent collaboration and team building skills
• Instills commitment to organizational goals
• Ability to inspire and develop staff
• Possesses flexibility to work in a fast paced, dynamic environment
• Project Demonstrated project management skills
• Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.
• Ability to drive multiple projects to successful completion
• Ability to influence internal and/or external constituents

• Driver's License Required
• Project Management Professional (PMP) Training and/or certification in Project Management is a plus. Preferred

• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
• Stand to use/operate office equipment for the duration of the workday

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• Must be able and willing to travel within Company service territory, as needed.