HR Associate

Job Title: HR Service Center Specialist/Customer Care Representative

Location: Atlanta GA 30308

Contract: 6+ Months

Summary:

The HR Service Center delivers a wide range of transactional and administrative HR services for executives, managers, employees, retirees, and vendors. HR Specialists collaborate closely to research, resolve, and respond to inquiries received through multiple channels, including phone, email, chat, mail, and fax. Core responsibilities include health and welfare benefits support, policy interpretation, HR technology assistance, HR transaction processing in Oracle Human Capital Management (HCM), tuition reimbursement administration, employee learning support, personnel file management, and responding to legal document requests.
Job Responsibilities

• Interpret and respond to inbound customer inquiries by researching multiple data sources and determining the appropriate resolution
• Complete requests in various HR systems, document cases in the Case Management System, and retrieve information from multiple repositories
• Process HR transactions in Oracle HCM, including hires, rehires, promotions, transfers (domestic and global), tuition reimbursement, education acceptance, and training updates
• Run standard and ad hoc Oracle HCM reports as requested
• Provide employee advocacy and guidance regarding company-sponsored benefit plans
• Research, analyze, and resolve data discrepancies and apply corrections as needed
• Administer the tuition reimbursement program, including processing, reporting, and responding to related inquiries
• Investigate and resolve time-off issues, including escalation support and adjustments to absence balances
• Administer the Learning Source training platform, including course setup, curriculum updates, notifications, data corrections, and troubleshooting
• Respond to subpoenas and internal requests (Corporate Security, Workplace Ethics, etc.) for employee information or documentation
• Appropriately interpret FMLA and ADA requirements as they apply to employee leaves and accommodations
• Support special initiatives such as career transition programs, organizational redesign, personnel movement across subsidiaries, and large-scale system implementations
• Provide feedback to Corporate HR teams to enhance policy, program, and service design
• Perform non-phone administrative duties such as data entry, reconciliation, and correspondence processing
• Research and respond to inquiries regarding health and welfare, pension, savings plans, and supplemental benefit programs
• Provide benefits interpretation to employees, managers, and HR Business Partners
• Understand and apply benefit-related policies, including ERISA, FMLA, COBRA, ESP, and others

Job Requirements (Education, Experience, Knowledge, Skills)

• Successful completion of aptitude test
• Bachelor's degree preferred
• Experience in a call center or service center environment
• Proficiency in HR systems and software (Oracle HCM, Case Management System, MS Office)
• Strong organizational skills with exceptional attention to detail and the ability to work effectively in high pressure environments
• Excellent interpersonal and communication skills, with the ability to convey information clearly, persuasively, and professionally
• Ability to quickly build credibility and trust with customers, partners, and peers
• Capability to manage multiple high-profile initiatives simultaneously while maintaining professionalism and meeting deadlines
• Ability to balance and prioritize complex and varied work without compromising quality
• Capacity to perform routine, repetitive tasks while maintaining a high standard of work
• Demonstrated success working collaboratively in a team environment
• Excellent phone etiquette

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.