Hospital Associate Product Manager - MCIT

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

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Position Summary:
We have an exciting opportunity to join our team as a Hospital Associate Product Manager-MCIT.

This is an opportunity to join NYU Langone Healths MCIT Clinical Affairs team as an Associate Product Manager, supporting the implementation and operational support of agentic and AI technologies in clinical call center environments. While the initial focus will be on transforming call center operations through intelligent automation and digital innovation, the role is designed to evolve and expand. As part of a dynamic product team, you will help shape a growing portfolio of applications that may extend beyond call centers, contributing to broader digital transformation efforts across the health system.

Job Responsibilities:

Responsibilities:

• Execute components of NYU Langones digital strategy within MCIT Clinical Affairs, with an initial focus on clinical call center applications.
• Strong foundational understanding of healthcare industry, including health data, clinical workflows, etc
• Able to function well in an autonomous environment.
• Contribute to the development and implementation of AI-driven tools and agentic technologies, with the potential to support additional applications as the portfolio grows.
• Maintain and communicate product roadmaps and implementation plans with product leadership, escalating issues and blockers.
• Apply engineering and computer science principles to the design, development, and implementation of intelligent solutions, starting with call center environments and expanding as needed.
• Analyze stakeholder and user needs to inform product roadmap and feature development for AI-enabled workflows across current and future applications.
• Utilize product management tools (e.g., JIRA, MS) to document requirements, acceptance criteria, and progress against implementation plans.
• Review and analyze new requests to determine recommendations and next steps, considering both current and potential future applications.
• Collaborate with cross-functional partners across Operations and MCIT to deliver integrated solutions.
• Help manage roadblocks and timelines with leadership and technical teams.
• Provide operational support for deployed AI technologies and agentic systems, with flexibility to support additional applications as they are added to the portfolio.

Minimum Qualifications:
To qualify you must have a Bachelor's degree in Computer Science, Information Systems or related field.
2+ years of experience working in product, data or business analyst or related roles
Excellent verbal and written communication skills
Data-driven decision making and forecasting abilities
Demonstrates ability to apply judgment within defined parameters.
Experience writing requirements for custom software development (e.g., user stories)
Experience integrating user and stakeholder feedback to shape products and features.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

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NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $84,577.93 - $120,250.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here