Sr. Service Analyst, Supply Chain

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

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Position Summary:
We have an exciting opportunity to join our team as a Sr. Service Analyst, Supply Chain.

In this role, the successful candidate as the Sr. Service Analyst focuses on preventing product shortages from occurring by finding the root cause of backorder issues and identifying solutions. They take the lead on strategizing and socializing long-term plans for constrained items and communicate to all stakeholders effectively. They are action-oriented, pay close attention to detail, and are analytical in their approach. The Sr. Service Analyst provides additional support to the Service Analyst in solutioning constrained products that are of immediate need. They lead the quick coordination of external and internal stakeholders to solve complex product availability issues, preventing potential service disruptions from occurring. They know when to escalate issues to leadership for further support.

Job Responsibilities:

• Investigate root cause of supply constraints and providing a plan with resolution.
• Influence a team of internal and external stakeholders to determine a strategy for prevention of supply disruption.
• Lead the management of supply disruptions due to product backorders, discontinuations, and recalls.
• Effectively communicate supply disruption issues to stakeholders and leadership as needed.
• Support the Service Analyst in solutioning products which are of immediate need.
• Analyze reporting to identify areas where supply disruption is at risk.
• Host routine calls as needed with suppliers and distributors to work through ongoing constrained supply issues.
• Analyze internal data such as purchase order history and inventory data to support issue resolution.
• Identify poor performing suppliers and creates long-term strategies to improve fill rates.
• Analyze outbound Safety Stock orders to identify signs of disruption.
• Build connections across supply chain teams and succeed in bringing multiple groups together to achieve a common goal.
• Plan strategy for at risk inventory utilizing external reporting information.
• Present data and other key information to upper management in various settings.
• Report on key metrics and identify areas for improvement.
• Assist in the development of Standard Operating Procedures and training modules to ensure consistent day-to-day execution.
• Participate in special projects as needed.
• Perform other duties as assigned.

Minimum Qualifications:
To qualify you must have a Bachelor's degree required with 3-5 years of relevant experience. Has a strong customer focus, a sense of urgency, and high level of accountability. Demonstrated ability to lead through problem management and resolution. Strong written and verbal communication skills, with experience presenting to upper management teams. Experienced in leading projects, and a strong history of working with cross functional partners. Comfortable analyzing data and presenting findings.

Preferred Qualifications:
Experience with supplier/end user relations and supply chain management technologies. Able to demonstrate a strong history of influencing cross-functional teams, both within supply chain, and with external partners. Project work experience. Experience working in fast-paced environments and has a proven track record of adapting to evolving business needs.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $84,577.92 - $115,195.50 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here