Business Operations Specialist IV

Job Description:

Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

WHAT YOU NEED TO KNOW (Job Overview):

Reporting to the Chief Operating Officer, the Business Operations Specialist IV leads the daytoday management of regional administrative and business office functions. This role oversees a wide range of operational areas, including budget monitoring, financial transactions, vendor and facilities management, fleet coordination, HR and IT support, and records and reporting. The Specialist also supervises volunteers responsible for daily transactional tasks, ensuring smooth and efficient workflow.

This position establishes and maintains operational procedures and standards to drive efficiency, consistency, and service quality across the region. Serving as the primary trainer for business software applications, the Specialist ensures staff and volunteers are equipped to use key systems effectively. In the absence of the COO, this role provides operations management and continuity for the Region.

Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.

The salary range for this position is (CA): $31.20 - 33.29/hr

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used todetermineyour actual salary may include your specific skills, how many years of experience youhaveandcomparisonto other employees already in this role.

This role is not eligible for relocation assistance. Must be located in Los Angeles County. This reports to our Santa Monica chapter office twice a week (subject to change) with the remaining three days, work from home.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

• Monitor budget and expenditure, approve procurement transactions, prepare forecasts, and ensure programs are executed within budget. Develop, maintain and distribute operational processes and procedures and ensure adherence. Provide guidance for grant reporting and respond to requests for information and/or documentation, delegating to volunteers as appropriate.

• Coordinate activities of the facility, establish work procedures, approve all maintenance, develop relationship with new vendors, analyze data to inform future decisions, plan for real estate transactions, achieve objectives set forward by management, and meet with other divisions to discuss shared services.

• Provide direction and training to volunteers to handle the administrative transactions necessary for the business, ensuring that their efforts are well-coordinated with the strategic business goals.

• Review analysis of fleet inventory records, training, maintenance, and management of the fleet and personnel.

• Plan and prepare for events including the training volunteers to prepare insurance certificate applications, financial collection processes, and appropriate forms and codes used for regulated items including alcohol.

• Trains staff in use of business software application systems as the lead system trainer for the software business applications and ensure escalation for regional phone and computer issues.

Scope: Considerable knowledge of job. Complete acquaintance with and understanding of general and detailed aspects of the job. Contact with individuals representing other departments and/or representing outside organizations.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

• Education: High School or equivalentrequired. Associate's degree in Accounting, Business or Public Administration preferred.

• Experience: Minimum 7 years of financial or facilities business operations/administrative experience in community organizations, government agencies, non-profit, business or equivalent combination of education and related experience required.

• Management Experience: N/A

• Skills & Abilities: Ability to plan, prioritize and organize work to maximize team performance and meet customer expectations. Excellent organizational skills and ability to work with attention to detail. Strong interpersonal skills and the ability to create and maintain collaborative work relationships within the organization and with external stakeholders. Proficient with MS Office software, including Word, Excel, PowerPoint and Outlook. Strong knowledge of federal, state and local employment laws. Ability to work on a team.

• Travel: Travel is required throughout the Region with some travel outside of Region.

* Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted).

PHYSICAL REQUIREMENTS

Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):

• Bilingual in Spanish is a plus

• Experience managing budgets

• Experience managing vendor relationships

CORE COMPETENCIES

• Takes initiative and tackles challenges with urgency, energy, and a positive, solutionsfocused mindset.

• Designs and improves processes to enhance efficiency, streamline workflows, and support continuous improvement.

• Builds strong relationships by understanding customer needs and delivering effective, customercentered solutions.

• Balances the needs and expectations of diverse stakeholders and makes fair, thoughtful decisions in complex situations.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

BENEFITS FOR YOU:

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

• Medical, Dental Vision plans

• Health Spending Accounts & Flexible Spending Accounts

• PTO: Starting at 15 days a year; based on FLSA status and tenure

• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays

• 401K with 6% match

• Paid Family Leave

• Employee Assistance

• Disability and Insurance: Short + Long Term

• Service Awards and recognition

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights