Process & Change Lead

• Business Process
  • Facilitation of workshops with business partners and other project team members
  • Big picture thinking. Able to fit overarching, complex business processes together to identify upstream and downstream impacts
  • Understands the flow of information/data that supports a process and the logical order of operations
  • Understands how technology solutions facilitate a business process; not software/application expert or functional SME
  • Formal and visual documentation using tools such as Word and Visio (formal) and Canva, PowerPoint, etc. (visual)
• Organizational Change Management
  • Use of various methods, collateral and approaches to help people from across varying states and business groups prepare for and navigate through a change in processes and/or technology
  • Creatively and effectively communicates, both verbally and visually, to tell a story to support decision making and help impacted stakeholders understand what the change means to them
  • Prosci certification is a plus, not required
• Leads others through influence (without direct authority), manages team activities and reviews prepared plans and collateral to ensure quality, on-time delivery
• Project lifecycle phases and corresponding deliverables to move an initiative from initiation through sustainment

THIS JOB DESCRIPTION DOES NOT ATTEMPT TO LIST ALL OF THE DUTIES THAT ARE OR MAY BE PERFORMED IN THIS POSITION

Primary Duties

1. Develops and maintains collaborative relationships with business sponsor to ensure project goals are achieved.

2. Reviews and approves project deliverables and timelines across the team. Allocates resources to initiatives. Provides daily support and direction to ensure that commitments are achieved.

3. Establishes best practices and acts as a subject matter expert for process and change activities. Assesses content accuracy and thoroughness to ensure that the team delivers the highest quality process and change support.

4. Develops and reviews metrics on outcomes and success measures at the end of a project. Identifies and implements changes to support continuous process improvement.

5. Adept at guiding project teams to a shared understanding of a business problem. Determines the scope of a project and defines success measures.

6. Leads process and change activities, including root cause analysis, as-is process mapping, change impact analysis, and change readiness assessment. Designs and plans communication, training, and sustainment plans.

7. Develops a to-be business process based on best practices and industry standards, enterprise vision and objectives, and the future technology landscape.

8. Elicits requirements from the business to evaluate options and enable a solution that supports the business process. Presents viable and creative solutions. Influences the project team to pursue the best outcome.

9. Applies the principles, types, and stages of a change. Develops a change management approach to suit the situation.

10. Guides and mentors others in order to help them deliver better business outcomes.

11. Supports other project implementation activities such as, but not limited to, assembly, functional and user-acceptance testing, deployment planning, communication, training and post-deployment support.

MINIMUM REQUIREMENTS

Educational/Experience Level:
Requires Bachelor's degree in Business, Management Information Systems (MIS), Engineering, Organizational Change Management or a related field and five years related experience; or equivalent.

Communication Skills:
Requires the ability to communicate, persuade and/or influence internal and/or external customers at a high level such as senior management on matters of a technical and/or complex nature.

Numeric Skills:
Requires the ability to perform to perform algebraic, trigonometric and geometric operations and/or moderately complex statistical and/or accounting methods.

Computer Skills:
Requires advanced knowledge of various software applications to create documents, reports and/or graphics.

Physical Demands:
Requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting.

Work Conditions:
Works in an office environment. May require some traveling.

Atmos Energy Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.