Patient Service Specialist-Thoracic Surgery

Description

Clerical/Administrative Support
Req #: 69200

For a limited time, MaineHealth is offering a $3,000 sign-on bonus for qualified applicants. This bonus will be prorated for part-time positions. Please note this bonus is not available for per-diem positions. Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment.

Per Diem Patient Service Specialist (PSS)
Department: Thoracic Surgery
Location: 100 Campus Drive, Scarborough, ME
Schedule: Per Diem | Monday-Friday, 8:00 AM - 4:30 PM | Minimum 3 days per week | Consistent Schedule
Hybrid Flexibility Available-must live local to Scarborough

MaineHealth Thoracic Surgery is seeking a detail-oriented and patient-focused Patient Service Specialist (PSS) to join our team in Scarborough. This role plays a key part in ensuring a seamless patient experience by coordinating scheduling, managing referrals, and supporting the overall administrative needs of the practice.

If you thrive in a collaborative, fast-paced specialty environment and enjoy helping patients navigate their care, we encourage you to apply.

Position Summary

The Patient Service Specialist ensures patient scheduling and referral needs are met while assisting in the general administrative and patient service functions of the practice. This role serves as an important point of contact for patients and supports clinical staff by keeping workflows organized and efficient.

Key Responsibilities

• Schedule patient appointments, procedures, and follow-up visits
• Coordinate and process incoming and outgoing referrals
• Verify and update patient demographic and insurance information
• Answer and route incoming phone calls in a professional manner
• Assist patients with questions related to appointments and care coordination
• Maintain accurate documentation within the electronic medical record
• Provide general administrative support to the Thoracic Surgery team

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High school diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Six months of medical office experience required.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: Proficient computer skills.

Hiring Scam Alert

MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to mhcareers@mainehealth.org.

Additional Information

If you have questions about this role, please contact rebecca.rand@mainehealth.org