Change Analyst (ROPS)

Posting Date

Change Analyst, Revenue Operations (ROPS)

Role Summary

The Change Analyst within Revenue Operations (ROPS) plays a critical role in managing the "people side" of change for key initiatives. The Change Analyst will help develop and drive forward change strategy for ROPS implementations as well as internal Kinetic initiatives to ensure the teammate experience is accounted for in all aspects and stages of work. This role is responsible for ensuring that system updates, new implementations, and process changes are effectively communicated to impacted leaders and teammates, minimizing disruption and maximizing adoption.

Key Responsibilities

Change Management & Strategy

• Change Advocacy: Drive awareness and understanding for change management across Team Kinetic and ROPS

• Develop Change Plans: Align change management strategies with projects.

• Teammate Readiness: Lead "Teammate Readiness" calls and workshops to prepare teammates and leaders for upcoming milestones.

• Feedback Analysis: Analyze engagement survey responses and feedback to identify themes, resistance, or areas where teammates need more support.

• Strategic Planning: Advise leadership on rollout timing to minimize teammate disruption.

Communications & Messaging

• Draft and Manage Communications: Create and distribute targeted email communications for various phases of project rollouts (e.g., pilot, general release, system updates/patches).

• Coordinate Review Cycles: Facilitate the review of communication content with leadership and stakeholders to ensure accuracy before distribution.

• Tailor Messaging: Customize messaging for different audiences, such as leadership pre-reads versus pilot user instructions.

• Feature Highlights: Create "feature highlight" emails to educate frontline staff on new system automations and capabilities.

Training & Resources

• Resource Management: Create and maintain workspaces to house change and project materials.

• Change Champion Execution: Organize and lead meetings for "Change Champions" to support peer-to-peer adoption.

Collaboration & Coordination

• Cross-Functional Liaison: Work closely with Stakeholders, Product/IT leaders, and Project teams to drive forward change and long term adoption success.

• Meeting Facilitation: Facilitate status meetings, post-deployment feedback sessions, and readiness workshops.

Skills & Qualifications (Inferred)

• Communication: Excellent written and verbal communication skills.

• Analytical Skills: Ability to interpret survey data and feedback to adjust change strategies.

• Project Management: Ability to manage multiple competing priorities and timelines.

• Stakeholder Management: Experience collaborating with leadership and cross-functional teams to align goals.

• Energetic Leader: Highly motivated, agile teammate who drives forward initiatives in a fast paced, fluid environment.

Education:

• 4 year degree in Communication or related degree

• Prosci Change Management certification preferred

• Background in project management

• Background in revenue operations a plus but not required

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace , backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

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At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.