Dispatcher

OnePoint Patient Care

OnePoint Patient Care is one of the pioneers in the hospice industry. Specializing
in providing hospice pharmacy services since the Medicare benefit started in the 1980s, OnePoint Patient Care hasgrown to become one of the leading hospice pharmacies in the country. Our commitment to quality and superiorservice is unsurpassed in the industry.

Shift: Monday-Friday 2:00pm-10:00pm

Confer with customers and team members to resolve questions, problems and requests (i.e. calls from nurses,patients, NOHs, address changes).
• Data Entry (i.e. vehicle maintenance, customer information).
• Facilitate out of town shipments/UPS.
• Report procedural errors and inappropriate behavior to managers.
• Advise team members and coordinate accident protocol/procedures.
• Quality control of same day deliveries (bin transfer).
• Communicate and provide information to supervisors, co-workers, and pharmacy team members, providingfeedback, comments, questions, concerns.
• Exceed quality customer service standards by phone and in person.

• Ability to use OnePoint Patient Care and Microsoft Office computer applications.
• Close attention to detail.
• Ability to work under pressure and meet deadlines.
• Use logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions, or approachesto problems.
• Excellent written and verbal communication skills; good interpersonal skills; ability to work cooperatively andreliably.
• Effectively manages one's own time.
• Excellent customer relations skills.
• Ability to work with minimal supervision; remains composed and behaves professionally during stressful situations.
• Flexible work schedule.
• High School Diploma or Equivalent.
• At least 3 years of experience in customer service.