Application Customer Support and Fulfillment

Job Location: Westminster, Colorado

Division: Global Services

Empower Our Global Dealers as an Application Customer Support and Fulfillment Specialist (Global Services)!

Are you ready to be the vital link between cutting-edge technology and the people who use it to build the world? Join Trimble's Global Services team in this high-impact role where your problem-solving skills will directly ensure customer success, helping essential industries move faster and more efficiently through expert enterprise-level support and innovative software solutions.

About Us:

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.

What Makes This Role Great:

In this role, you will be at the forefront of dealer engagement, serving as a key influencer in how global clients interact with and master our enterprise applications for the Trimble Protection Plan (TPP). You will have a unique platform to shape the customer experience from the ground up, providing you with deep technical insights and the ability to collaborate on process improvements that keep Trimble at the cutting edge of the industry.

Key Exciting Responsibilities

• Serve as a vital enterprise-level liaison, resolving complex inquiries regarding the Trimble Protection Plan (TPP) to ensure maximum dealer satisfaction.

• Manage the end-to-end fulfillment process for application services, ensuring accurate and timely delivery of solutions to our global partners.

• Own the escalation and resolution procedure for critical issues, collaborating across departments to maintain seamless service.

• Contribute directly to the evolution of our protection plans by providing data-driven feedback and implementing process improvements.

Essential Skills & Experience

• Proven experience in a customer-centric support role with a talent for technical problem-solving.

• Exceptional communication skills and a passion for helping others succeed through technology.

• Ability to collaborate with multiple functions and departments while demonstrating a detail-oriented mindset.

• Foundational knowledge of general business and enterprise workflow processes.

• Intermediate proficiency in GSuite and/or MS Office Suite, specifically Sheets/Excel, Docs/Word, and Gmail/Outlook.

Bonus Points For:

• Basic exposure to ERP or CRM-based systems such as Salesforce or Oracle.

• Previous experience or a strong interest in working within an international business environment.

Logistics:

• Location: Westminster, CO - Onsite (Minimum of four days per week).

• Travel Requirement: Up to 10%, including potential international travel.

• Schedule: This role requires flexibility to work until 7:00 PM, Monday through Thursday, to support our global operations and ensure seamless dealer fulfillment.

About Your Location

We truly believe that connecting in person makes a big difference for our team. By being together in the office it helps us connect easily for quick chats, informal conversations, and all-around better teamwork. This role is a key part of that as you'll be joining us in the office at least four days a week. In this capacity, you'll work with your manager to figure out a flexible schedule that helps you make the most of your in-office time.

Our Westminster, Colorado office is nestled in the heart of the Rocky Mountain region, with a campus that is a hub of innovation with over 800 employees. We've created a space that inspires creativity, with bright open workspaces, modern labs, and excellent wellness facilities. Our commitment to sustainability is evident in everything we do, including the impressive 1.7-megawatt solar array that supports 49 EV charging stations. When you're not collaborating with our dynamic teams, you can enjoy the blue sky and beautiful surroundings, including a scenic golf course that wraps around the campus. At Trimble, we believe in a strong work-life balance, giving you the freedom to advance your career while living the best of the Colorado lifestyle.

Why You'll Love Working With Us

At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Customer Support, Application Support, Fulfillment Specialist, Dealer Support, Trimble Protection Plan, TPP, Technical Support, Salesforce, Oracle, Global Services, Process Improvement, Order Management.

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible?

Commission Eligible?

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under "Corporate Governance."

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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