AR Follow Up Specialist

Are you an organized, driven professional with at least one year of experience in healthcare billing or a related field?

Join us as an AR Follow-up Specialist and help resolve unpaid insurance claims while advancing your expertise in accounts receivable.

Why join Greenbrook:

• Competitive Compensation: Earn a competitive hourly starting at $20/hr. based on skills and experience.
• Full-Time Opportunity: Enjoy the stability and benefits of a full-time position.
• Work-Life Balance: Embrace the flexibility of a fully remote role, allowing you to work comfortably from your home office.
• Consistent Schedule: Monday through Friday, from 8:30 AM to 5:00 PM Eastern Standard Time (EST), promoting a healthy work-life integration.
• Contribute to a Meaningful Mission: Play a vital role in ensuring the financial health of our organization and supporting our ability to provide quality mental health services.

What You'll Do:

• Claim Resolution & Follow-Up: Independently manage and resolve outstanding claims; investigate denials to identify root causes (insurance, coding, payer).
• Payer Policy & Appeals: Apply payer knowledge (VA, Tricare, Medicare, Medicaid, Commercial) for next steps; generate clear insurance appeal letters.
• Analysis & Improvement: Identify denial trends for billing improvements; utilize medical terminology and basic ICD-10 to resolve denied claims.

Minimum Qualifications:

• Three (3) years of professional experience in the healthcare industry, with emphasis on medical billing, patient registration, or collections.
• Demonstrated knowledge of healthcare revenue cycle and billing procedures.
• Ability to meet and exceed production goals related to claim resolution.
• Proficiency in navigating payer portals and conducting claim research.
• Strong analytical and problem-solving capabilities.
• Effective written and verbal communication skills.
• Time management and organizational skills suitable for remote work.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• High School Diploma or GED.
• Ability to maintain a secure and confidential remote workspace.

Preferred Qualifications:

• Associate's or Bachelor's degree in a relevant field.
• Experience with AMD or Change Healthcare systems.
• Ability to communicate complex claim issues and collaborate with leadership.

If you are a proactive and results-oriented professional looking to advance your career in healthcare customer service, we encourage you to apply!

Who we are:

To learn our WHY: https://youtu.be/yrr-wlFftT0 | Patient stories on HOW we transform lives: https://www.greenbrooktms.com/patient-stories

*Applicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time.

Greenbrook, a subsidiary of Neuronetics, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Greenbrook makes hiring decisions based solely on qualifications, merit, and/or business needs at the time.

We are committed to providing equal employment opportunities to individuals with disabilities and protected veterans.

Benefits Statement: Selected candidate will be eligible to participate in the Company's employee benefit plans, which currently include: health insurance; dental insurance; vision insurance; optional supplemental medical insurance; health savings and flexible spending accounts; company-paid life insurance and additional voluntary life insurance; company-paid short term disability and long term disability insurance; participation in a 401(k) savings and investment plan with company contribution; and paid time off for non-exempt salaried employees is calculated as .625 per pay period worked for vacation time and .29166 per pay period for personal time. Full-time exempt employees will be eligible for Flex-PTO, which allows time off without accrual. If applicable and required under state law, the successful candidate will also be eligible for paid sick leave. These benefits are subject to plan terms, company policies and are subject to change.

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About Us

Neuronetics, Inc. is a leading mental health company dedicated to transforming lives through innovative treatments. Now joined with Greenbrook Mental Wellness Centers, we offer FDA-cleared NeuroStar TMS and Spravato therapies for major depressive disorder and treatment-resistant depression across 95+ clinics nationwide. Together, we're expanding access to life-changing care-combining cutting-edge technology with clinical expertise to make a real impact in the mental health space.