Medical Assistant I, Outpatient Behavioral Health, Wilmington

ChristianaCare Outpatient Behavioral Health is looking for a Medical Assistant I.

Outpatient Behavioral Health is located at 501 West 14th Street in Wilmington, Delaware. The Outpatient Behavioral Health practice is a highly respected, multidisciplinary team dedicated to providing comprehensive, confidential mental and emotional health care. Our clinicians including psychologists, social workers, psychiatric nurses, mentalhealth counselors, and boardcertified psychiatrists deliver tailored evaluation and treatment services supported by the full resources of ChristianaCare. We care for patients experiencing a wide range of behavioralhealth needs, including anxiety, depression, PTSD, bipolar disorder, relationship and family challenges, life transitions, grief and loss, and other emotional or mentalhealth concerns. Our integrated model ensures patients receive convenient, coordinated support from a team committed to highquality, compassionate care.

ChristianaCare Outpatient Behavioral Health is proud to serve the Brandywine Valley as one of the region's leading outpatient behavioral health centers.
Adult Outpatient Psychiatry & Therapy | ChristianaCare

As a Medical Assistant I, you will assist physicians during the examination and treatment of patients, whether through virtual or on-site appointments. This role is crucial for delivering quality patient care and encompasses various clinical and clerical duties within the medical practice.

Work Schedule:

• Monday through Friday from 8am to 4:30pm
• Requires flexibility to travel to additional sites and provide crosscoverage within New Castle County

Duties / Responsibilities:
A Medical Assistant I role encompasses a variety of responsibilities aimed at providing patient care and administrative support within a healthcare practice. Key duties include greeting and assisting patients both virtually and on-site, rooming patients, and preparing them for visits by taking and recording vital signs. The Medical Assistant I performs point of care testing, administers injections and medications, and conducts EKGs when needed. Support for clinicians during examinations and procedures is critical, and this includes preparing treatment rooms with essential supplies, completing patient-specific paperwork, and ensuring that electronic medical records (EMR) are up to date with relevant test results for subsequent visits. The Medical Assistant I handles patient callbacks with information as directed by providers and follows state guidelines for the sterilization of medical equipment. The Medical Assistant I manages prior authorizations, referrals, and medication refills, schedules tests and surgeries, and performs quality control on point of care testing equipment. The Medical Assistant I offer documentation assistance during provider examinations and procedures, undertake clerical tasks as assigned by supervisors, troubleshoot issues with video visits, and help patients utilize ChristianaCare's Patient Portal. Safety is paramount, as the Medical Assistant I is responsible for working safely, adhering to departmental safety rules, and promptly reporting any unsafe conditions or violations that could potentially harm patients, staff, or visitors.

Why You'll Love Working at ChristianaCare

• Comprehensive, FirstDay Health Coverage:
  Comprehensive firstday coverage, including medical, dental, vision, and life insurance. Caregivers earning under $50,000 pay $0 in paycheck premiums for medical and prescription coverage. Enjoy low deductibles, plus $0 copays for unlimited primary care (inoffice or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities.
• Generous Paid Time Off
  Enjoy 32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time.
• Tuition Reimbursement for Career Growth
  Advance your education with up to $5,250 per year in tuition reimbursement.
• Paid Parental Leave
  Receive 12 weeks of paid parental leave to support your growing family.
• Retirement Planning & Financial WellBeing
  Access two retirement plan options, including a 403(b) with company contributions, plus professional retirement planning services and financial coaching.

Education Requirements:

• High School Graduate or GED required.
• A graduate of a recognized Medical Assistant Program or hold current Medical Assistant Certification by a national organization accredited by the National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI).

What Makes a Successful Medical Assistant at ChristianaCare

We are seeking a Medical Assistant who embodies the qualities that support exceptional patient care and strong team collaboration. The ideal candidate will demonstrate:

• Strong attention to detail
• Dependability and reliability
• Excellent communication skills
• Integrity and professionalism
• Solid technical and clinical skills

When we lead with love, excellence is inevitable.
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Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/