Summer Intern, UX Research (AXS)

Summer Intern, UX Research (AXS)

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

About AXS:

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events - from concerts and festivals to sports and theater - at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.

Job Summary:

AXS is looking for a motivated and curious UX Research Internto join our team as a summer intern. In this role, you'll gain hands-on experience supporting research across our B2C fan experience on axs.comalong with our B2B client-facing tools which help Ticketing Managers create and manage events, Marketers promote them, and venue, concert, and sports partners access reporting and insights.

At AXS, UX research is a collaborative effort between Product Designers and User Researchers. As an intern, you'll work closely with experienced researchers and designers, learning how research informs product decisions and improves the user experience for our clients.

This internship is designed to give you exposure to real-world research projects, mentorship from experienced professionals, and opportunities to develop practical skills in planning, conducting, and communicating research.

Responsibilities:

• Support UX research projects that inform improvements to AXS B2C and B2B products.
• Assist in planning and conducting qualitative research (e.g., interviews, usability tests).
• Help prepare study materials such as discussion guides, surveys, and test plans.
• Observe and help moderate research sessions.
• Take notes and assist with organizing research findings.
• Help analyze data and identify key themes and insights.
• Contribute to reports, presentations, and research summaries shared with Product and Design teams.
• Learn how research connects to product strategy, analytics, and client needs.
• Gain exposure to client personas such as Ticketing Managers, Marketers, and Promoters - and understand the "jobs to be done" for each.
• Learn to use a variety of research and collaboration tools (e.g., Google Suite, Excel, user testing platforms like Lyssna, and AI-powered tools such as ChatGPT Enterprise and Dovetail).
• Throughout the internship, you'll develop an understanding of how research supports product decisions and how teams represent the "voice of the customer."

Requirements:

• Currently pursuing a degree in Human-Computer Interaction (HCI), Psychology, Sociology, Human Factors, Design, or a related field.
• Coursework or academic experience in user research, research methods, or design thinking.
• Interest in both qualitative and quantitative research methods.
• Strong curiosity about how people use digital products.
• Comfort organizing information and identifying patterns in data.
• Strong written and verbal communication skills.
• A collaborative mindset and eagerness to learn.
• Passion for live events, music, sports, or entertainment is a plus!
• The internship requires a minimum of 24 hours per week during the Summer.

Benefits:

• Hands-on experience working on real product research projects.
• Mentorship from experienced UX Researchers and Product Designers.
• Exposure to research tools, processes, and best practices used in industry.
• Experience presenting findings to cross-functional teams.
• A stronger portfolio with research artifacts (where appropriate).
• A deeper understanding of how research drives product strategy in a fast-paced environment.

Pay Scale: $19.00 - $21.00

Location: Los Angeles, CA (On-Site)

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position is not eligible for benefits.

AEG reserves the right to change or modify the employee's job description, whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.