Specialist, Candidate Programs

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

** This is a hybrid role (3 days/week in the office) and will be based in Overland Park, KS. **

Job Responsibilities:

• Serve as the primary point of contact for background check inquiries across HR and Talent Acquisition channels, ensuring timely resolution and high service quality.
• Manage and resolve background check-related cases within ServiceNow, ensuring accurate documentation, proper categorization, SLA adherence, and clear communication with stakeholders and candidates.
• Manage the end-to-end background check process for domestic and international candidates, including initiation, monitoring, issue resolution, and case closure.
• Support and maintain candidate data integrity within Workday ATS, ensuring accurate integration between recruitment and screening workflows.
• Partner with Legal, Risk Management, and Talent Acquisition to adjudicate background check results using established business guidelines and compliance standards.
• Coordinate with external screening vendors, including Accurate (preferred experience), to manage case escalations, system functionality issues, and service performance.
• Maintain and monitor service level agreements (SLAs) for background screening turnaround times and candidate communications.
• Support compliance with federal, state, and international background screening regulations, including documentation retention, audit readiness, and proper case documentation.
• Analyze background screening reports and ServiceNow case trends to identify risks, recurring issues, and opportunities for process improvement.
• Provide troubleshooting support to recruiters, hiring managers, and candidates regarding screening status, system functionality, and process navigation.
• Collaborate with cross-functional project teams to support mergers and acquisitions (M&A) initiatives, including employee transition screenings, system integrations, and data validation.
• Maintain documentation, standard operating procedures (SOPs), and process guides to ensure consistent program execution.
• Support additional candidate program initiatives and special projects as assigned by business management.

Education and Work Experience:

• Bachelor's Degree OR combination of education and experience deemed equivalent (Required).
• 1+ years of administrative, HR, recruiting operations, or compliance experience (Preferred).
• Experience supporting background check programs, recruiting operations, or candidate lifecycle processes (Preferred).
• Experience managing domestic and international background screening processes (Preferred).
• Experience working within Workday ATS (Preferred).
• Experience working with Accurate or similar background screening vendors (Preferred).
• Experience using ServiceNow or other case management systems in an HR or shared services environment (Preferred).
• Experience supporting cross-functional projects or M&A-related initiatives (Preferred).

Knowledge, Skills and Abilities:

• Working knowledge of background screening processes, compliance standards, and adjudication guidelines (Required).
• Understanding of domestic and international screening requirements and data privacy considerations (Preferred).
• Experience managing candidate data within Workday ATS (Preferred).
• Experience managing and resolving cases within ServiceNow or similar case management platforms while meeting SLAs and documentation standards (Preferred).
• Strong attention to detail with ability to ensure data accuracy and audit readiness (Required).
• Ability to self-organize and manage daily tasks with minimal supervision (Required).
• Ability to manage multiple, sometimes conflicting priorities while meeting service level agreements (Required).
• Outstanding service orientation, sense of urgency, and high level of personal integrity when handling sensitive candidate information (Required).
• Ability to analyze reports and program metrics and make recommendations based on data (Required).
• Strong cross-functional collaboration skills; ability to work effectively with Legal, Talent Acquisition, HR, vendors, and project teams (Required).
• Ability to work well under pressure and adapt quickly to changing business or regulatory requirements (Required).
• Effective communication skills with demonstrated follow-through while serving as a dependable point of contact for stakeholders and candidates (Required).
• Intermediate proficiency in Microsoft Office, including Excel and reporting tools (Required).

• At least 18 years of age
• Legally authorized to work in the United States

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.