AVP - Mortgage Loan Officer

Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut; We are proud to lead the way in green values, sustainable energy financing, and charitable giving. Our commitment to operating in the best interest of our customers is matched by our dedication to fostering an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best Local Bank. Join our team of dedicated and innovative individuals and be a part of our dynamic, successful organization. Let's make a difference together!

Summary:

PeoplesBank is seeking a motivated and customer-focusedResidential Mortgage Loan Officerto generate residential mortgage business within our primary lending areas. This role involves cultivating relationships with real estate professionals, builders, attorneys, and other referral sources, while also leveraging internal leads and past customer connections. The ideal candidate will consistently generate mortgage applications that lead to closed loans, actively participate in community and business development events, and deliver exceptional service throughout the mortgage process. Strong interpersonal skills, attention to detail, and a thorough understanding of conventional loan structures are essential. This position requires NMLS registration and proficiency in Microsoft Office applications.

Essential Duties and Responsibilities:

• Consistently generate high-quality mortgage applications that result in closed loans, meeting or exceeding monthly production goals.
• Proactively cross-sell deposit products to mortgage customers, enhancing overall customer value and deepening relationships.
• Actively engage in community and industry events-including Realtor associations, expos, and chamber functions-to build visibility and drive mortgage volume.
• Develop and execute a strategic annual market plan toidentifyandcapitalize ongrowth opportunities within the bank's footprint.
• Providetimelyand responsive service by following up on all customer inquiries and referrals within 24 hours.
• Ensure full compliance with federal, state, and bank regulations by completing annual training and adhering to all service and operational standards.
• Otherrelatedduties as assigned.

Education and Experience:

• Bachelor's degree or an equivalent combination of education and experience
• Three plus years ofretail residential mortgage sales experience
• Documented residential mortgage loan volume of $15 million or greater for twoconsecuriveyears
• Established relationships with local referralnetworks.

Certifications, Licenses and/or Registrations Required:

• Requires the ability to obtain the National Mortgage Licensing System (NMLS) registration - must obtain said license after a period, to bedeterminedby decision maker.
• Must be able to successfully complete the registration process, which includes, and is not limited to, undergoing a criminal background and credit check and must remain in compliance with the NMLS License regulations and rules.

Computer Skills:

• Knowledge ofMicrosoft applications,including Word and Excel
• Experienceutilizinglaptop technology

Skills Required:

• Excellent verbal and written communication skills, ensuring clear and professional interactions.
• Strong interpersonal and customer service abilities, with a talent for building andmaintainingclient and business relationships.
• Demonstrated ability to achieve sales goals andobjectivesby developing a positivecustomerexperience.
• Advanced knowledge of mortgage loan products, conventional loanstructures,and Federal and State regulations.

Work Environment and Physical Demands:

• The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• *Work location may vary due to business needs after employment. Frequent travel isrequiredto and from various banking centers within reasonable distance and the PeoplesBank Executive Office in Holyoke, MA. Flexibility is essential for this role.
• While performing the duties of this job, the associateis regularly required tosit, use hands to sort, write and keyboard, andto listenand speak. The associate isfrequentlyrequired to reach, walk, stoop, crouch. The associateis occasionally required tostand, lift, bend,driveand travel.