Customer Service Representative

About Sonepar

Sonepar is an independent family-owned company standing as the world leader in B-to-B distribution of electrical equipment, solutions, and services. In 2024, Sonepar achieved sales of 32.5 billion. Present in 40 countries with a dense network of brands, the Group is leading an ambitious transformation to make its customers' lives easier providing them with an omnichannel experience and sustainable solutions in the building, industry, and energy markets.

Sonepar's 46 000 associates are committed to accelerating the world's electrification and driven by a shared Purpose: Powering Progress for Future Generations.

www.sonepar.com

Title: Customer Service Representative (CSR)

Reports to: CSR Supervisor, Operations Manager or Service Center Manager

Customers served: External -- Customers, vendors, manufacturers' representatives, and other suppliers. Internal - Summit's warehouse and counter sales associates, Account Managers, Operations Manager and Service Center Manager

Role Summary

The Customer Service Representative (CSR) is primarily responsible for assisting Summit's customers over the phone, internet, email or in person and works closely with the Service Center sales staff to ensure a high level of customer service.

• Thoroughly understand all product capabilities, features, and benefits as well as Summit's market conditions, product warranties and services
• Develop new and existing customer relationships by providing Summit solutions and products to meet the customers' needs
• Assist customers over the phone or via internet with orders, quotations, and product questions
• Negotiate profitable pricing with both customers and suppliers
• Proactively follow up on customer orders, challenges, and needs
• Resolve customer concerns and issues as efficiently and effectively as possible
• Assist counter and warehouse associates as needed

Essential Qualifications and Experience

• Excellent interpersonal and communication skills, both oral and written
• Time management - ability to organize and manage multiple priorities and meet deadlines
• Flexibility - ability to effectively adapt to change
• High school diploma or GED

Beneficial Skills and Experience

• Ability to perform duties with minimal supervision
• Completion of Bronze, Silver, or Gold of the National Association of Electrical Distributors' Education Program (EPEC)
• 3 or more years of counter sales experience or inside sales experience with an electrical distributor or thorough knowledge of electrical tools, supplies and equipment

Physical Challenges

• Consistent sitting for hours at a time
• Consistent use of keyboard and mouse
• Must be able to lift 5 pounds on a regular and consistent basis
• Ability to climb stairs on occasion
• Majority of job is located inside office during regular office hours of operation

Direct Reports: No direct reports

FLSA Status: Non-exempt salaried

We encourage you to apply even if your experience doesn't align perfectly with the job description. Don't hold back because you feel you don't tick every box. At Sonepar, we value your skills, your passion and if your career journey has had remarkable twists and turns, it only adds to your unique story. We ensure we create an inclusive environment where everyone feels welcomed and valued for their uniqueness. Regardless of physical abilities, office requirements, gender, sexual orientation, academic backgrounds or other diversity dimensions, every position at Sonepar is open to individuals who share our core values and engagements. We aim to ensure our job listings resonate with everyone and truly represent the diversity we embrace and we are proud to have the GEEIS Label (Gender Equality for European & International Standard) and to be partner of AGEFIPH (Association de Gestion du Fonds pour l'Insertion Professionnelle des Personnes Handicapees)

You are interested in this challenge? Then join and build a better future with us!

More information on Sonepar:

Website : www.sonepar.com

Twitter: @sonepar

LinkedIn: https://www.linkedin.com/company/sonepar/