Account Manager

Title: Account Manager

Reports To: Service Center Leader

Customers Served: External - All Summit customers assigned, and others as necessary, vendors, suppliers, manufacturers' representatives, other suppliers; Internal - Customer service representatives, operations manager and service center leader.

Description: Armed with superior product knowledge, strong negotiating skills, and the support services he or she needs, the Account Manager will work with the rest of the sales team to cultivate long-term relationships with new and established customers by promising and delivering exceptional customer service. This role involves researching new strategic account opportunities, following-up with current and potential customers in a timely manner, and regularly visiting existing and potential customers at various locations. Solution selling utilizing an understanding of Summit's competitive advantages is required along with exceptional skills in analysis and the ability to quickly master information about Summit's products and services. Summit offers generous commission plans and benefits packages as well as ongoing product training.

Role Summary

• Thoroughly understand all product benefits, product warranties and Summit services that can be offered to customers
• Call upon customer accounts to sell Summit products and services
• Regular, frequent travel to customer sites and other locations either in Summit vehicle or provide own reliable transportation
• Negotiate profitable pricing with customers and suppliers
• Provide timely and accurate quote information and respond to customer requirements, issues and information requests
• Exercise discretionary authority to determine and provide specific customer pricing, purchase materials specific to customer orders and maintain service standards
• Work cooperatively with customer service representatives to proactively follow up on customers' orders, challenges and needs
• Resolve customer concerns and encourage customer loyalty to Summit as efficiently and effectively as possible
• Assist in collecting funds from accounts payable when necessary

Essential Skills

• Significant sales and negotiating experience with and electrical supply distributor, manufacturer, or rep agency
• Strong customer service orientation
• Time management - ability to organize and manage multiple priorities
• Ability to resolve complex business issues; ability to be forceful, but diplomatic and bring about win-win outcome
• Flexibility - ability to effectively adapt to change
• Clean driving record and current insurance
• Minimum education: high school diploma or equivalent

Beneficial Skills

• Quantifiable success in formulating sales strategies and driving sales performance
• Familiarity and a solid reputation for integrity and results with Summit's customers, competitors, and suppliers
• Successful experience with ERP systems (preferably SAP), and BI tools
• Ability to perform duties with minimal supervision
• Completion of EPEC Silver and/or Gold

Physical Challenges

• Ability to travel to customer sites and other locations
• Ability to perform same physical tasks as that of customer service representatives and counter sales associates
• Consistent use of keyboard and mouse

FLSA Status

Exempt

About Summit: Summit Electric Supply is one of the most dynamic electrical distributors in the country. We work together with the industry's best manufacturers to provide companies and individuals with high quality electrical equipment along with superior technical support and service. If you are looking for new challenges and want to be part of a growing team, send us your resume today.